Débora Santos
@dborasantos
Social work graduate skilled in victim support, customer service, and operations.
PortugalWhat I'm looking for
I am a bachelor's graduate in social work with hands-on experience in victim support, social responsibility, and retail customer service. I combine empathy and strong interpersonal skills with structured, professional communication in Portuguese and English.
My practical background includes internships at Santa Casa da Misericórdia da Amadora and the Portuguese Association for Victim Support (APAV), where I supported victims and participated in specialized training for victim assistance.
In parallel I worked in customer service and operations at ZARA (Amoreiras and Alfragide), gaining experience in client-facing roles, operations management, and meeting service goals under pressure.
I am organized, a quick learner, comfortable with digital collaboration tools, and motivated to contribute to teams focused on social support, victim assistance, or client-centered operations.
Experience
Work history, roles, and key accomplishments
ZACustomer Service (Operations)
Zara
Jun 2021 - Dec 2025 (4 years 6 months)
Managed operations and customer service at Zara Alfragide, supporting store processes and improving service efficiency across shifts.
Victim Support Intern
Portuguese Association for Victim Support
Jun 2021 - May 2022 (11 months)
Assisted APAV with victim support services, conducting outreach, providing emotional support, and participating in assistance programs from June 2021 to May 2022.
Social Work Intern
Santa Casa da Misericórdia da Amadora
Apr 2021 - Jun 2021 (2 months)
Supported the Social Responsibility Department with case documentation, beneficiary outreach, and coordination of social support activities during the internship.
ZACustomer Service Associate
Zara
Jun 2019 - Jul 2019 (1 month)
Provided front-line customer service and sales support at Zara Amoreiras, handling transactions and resolving customer inquiries to maintain high satisfaction during peak retail periods.
Education
Degrees, certifications, and relevant coursework
Secondary School José Gomes Ferreira
Secondary Education, Languages and Humanities
Completed Secondary Education with focus on Languages and Humanities.
ISInstitute of Social and Political Sciences
Bachelor's degree, Social Work
Earned a Bachelor's degree in Social Work from the Institute of Social and Political Sciences.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
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