Sreena Sreedharan
@sreenasreedharan1
Team Lead in delivery operations and HR operations, building people-first service excellence.
IndiaWhat I'm looking for
I’m a seasoned HR and Operations professional with 15+ years of experience across Human Resources, Talent Acquisition, Employee Relations, Learning & Development, and Service Delivery Operations. I bring end-to-end ownership of recruiting, onboarding, engagement, and operational execution.
In HR, I lead performance management processes, grievance handling, policy implementation, and talent management programs. I also focus on process standardization and SOP development to improve organizational effectiveness and reduce friction across the employee lifecycle.
In my current role as a Team Lead – Delivery Operations, I lead a customer-focused operations team and drive service delivery excellence. I’m accountable for performance management, KPI and SLA adherence, escalation resolution, customer satisfaction, and continuous process improvement.
I build high-performing teams by combining people-management strength with operational discipline, earning multiple Rewards & Recognition Awards since 2024. I remain energized by coaching, mentoring, and creating consistent outcomes through a people-centric leadership approach.
Experience
Work history, roles, and key accomplishments
Leads a customer-focused Delivery Operations team for the Tech Mahindra (Airbnb process), driving service delivery excellence, performance management, and KPI/SLA adherence. Handles escalation resolution and supports continuous process improvement.
Talent Acquisition
Assistant Manager Human Resources
Oct 2019 - Jun 2023 (3 years 8 months)
Supported HR operations and talent acquisition, including onboarding, recruitment, and employee relations activities through the employee lifecycle.
Areas of Specialization: HRM, Compensation Management,Business Communication, Entrepreneurship Development
Handled HR and recruitment responsibilities including onboarding, candidate management, interviewing, and employee relations support.
Supported HR operations focused on recruiting, onboarding, candidate management, and employee relations activities.
Performed recruiting and HR operations tasks including candidate sourcing, screening, onboarding support, and candidate experience activities.
Education
Degrees, certifications, and relevant coursework
Barkatullah Vishwavidyalaya
MBA, HR
2005 - 2007
Barkatullah Vishwavidyalaya
Master of Business Administration (MBA), Human Resources (HR)
2005 - 2007
Completed an MBA in HR from Barkatullah Vishwavidyalaya from 2005 to 2007.
St.Theresas' H.S.Girls School
1986 - 2001
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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