Payal Bhowmick

Designed and developed processes and compliances to streamline Talent Acquisition, Talent Management, Talent Development, and Operations. Architected and deployed well-structured initiatives in line with the organization's vision and objectives while evaluating employee requirements and incorporating the same to achieve all-round growth.

Overseeing the operations of numerous departments, having over 6 direct reportees. Extending HR as Service and leading client management for 3 major clients, 2 USA-based and 1 based in India. Leading the Human Resource, Industrial Relations, and Administrative functions for the organization meanwhile being accountable for business operations.

Focused over long-term business/organization's growth as Business Partner with an integrated approach towards acquisitions, development, and retaining young talents. Emphasized on building diverse workforce while balancing gender and regional inequality in turn developing bench strength. Laid out the process for recruitment, onboarding, statutory compliance, and learning & development.

Managed and drove employee engagement and change management at corporate and branch levels through fostering robust relationships. Developed and executed tailored Performance Improvement Plans (PIPs) for underperforming employees, resulting in significant performance enhancements. Conducted comprehensive performance assessments, identified performance gaps, and collaborated with managers to design

Led all HR operations for the company, including employee induction, contract negotiations and drafting L&D life cycle management, training and mentorship, talent management, and assessment. Implemented change management in HR processes through deployment of HRIS and HRIT systems.

Spearheaded the HRSS and induction team, with 2 support staff and handled all onboarding processes for freshers and laterals including policy management, mandatory processes such as security agreements and SLA adherence, contractual obligations, and other amenities, facilitating a smooth onboarding process for all new hires. Supported an employee base of 1500 employees across 3 centers.

Spearheaded end-to-end recruitment operations for IT/ITES department through scouring of multiple databases and short-list the best potential candidates and ensure successful conversion to employee through effective negotiations and talent management.

Assisted in the development of competency matrices for a range of talent including managerial prospects and senior management and skill matrices for labor workforce across multiple departments.

Handled secondary research and facilitated the first-stage implementation of the People Capability Maturity Model through process development and comparison with existing practices, ensured effective execution.

Settled metrics for hiring by providing a people strategy for business growth. Organized the reward & recognition program for sales & service teams by proper design and execution. Designed & implemented the bonus program for sales workforce while keeping the focus on short-term goals objectives and long-term plans. Designing and implementing performance management processes, including setting goal