At Goec Autotech Private Limited, I manage and supervise the customer care call center team, monitor service and quality metrics, and handle complex customer complaints and escalations.
Previously, in quality and training roles at Fynkom Solution Pvt Ltd, Astro-Vision Futuretech Pvt Ltd, and CharterBPO Solution, I worked on call auditing, calibration, feedback, and reporting. At Astro-Vision Futuretech Pvt Ltd, I also conducted training for new joiners.
Earlier, I worked as a Quality Analyst at Matrimony.com and Vertex Customer Solution India Pvt Ltd, and as a Customer Care Executive handling customer queries and Airtel DTH inquiries. My experience also includes office administration, accounts support, and computer operations.
