Jeetendra Maran
@jeetendramaran
Quality Manager at Teleperformance, improving quality standards through audits, KPI analysis, and corrective actions.
IndiaWhat I'm looking for
At Teleperformance, I manage quality for Rebel Voice & Backoffice, overseeing a team of Quality Analysts, an Assistant Manager Quality, and a Team Lead Quality.
I develop and implement quality management strategies, conduct internal and external audits, and monitor KPIs to identify trends and improvement areas.
Across quality roles at Teleperformance, CONCENTRIX DAKSH SERVICES INDIA PRIVATE LTD, TECHMAHINDRA LIMITED, and other listed organizations, I worked on quality for voice and non-voice processes, including customer complaints and compliance.
I hold a COPC Yellow Belt certification and a Six Sigma Green Belt certification. My resume also lists a 2023 Excellence in Quality Management award and a 98% customer satisfaction score.
Experience
Work history, roles, and key accomplishments
Managing a team of 20 Quality Analysts, 1 AM Quality, and 1 Team Lead Quality. Developing and implementing quality management strategies and plans, leading internal and external audits, and monitoring KPIs.
Assisted in managing quality assurance processes and team supervision for the Rebel Voice process.
Led training and quality initiatives for the DHL Non Voice process.
Senior Quality Analyst for the CRED email process, ensuring quality standards and process compliance.
Training and quality analyst for the SBI Card email and voice process, focusing on training delivery and quality assurance.
Quality Analyst
Firstsource Solution Ltd & Vertex Customer Management India
Jun 2014 - Nov 2017 (3 years 5 months)
Quality analyst for the Airtel broadband and fixline voice process, ensuring quality standards and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Barkatullah University
Bachelor's degree, Computer Applications
Bachelor's degree in Computer Applications (BCA) affiliated to Barkatullah University, completed in 2013.
S.V.M. Bhopal
HSC, Mathematics
Higher Secondary Certificate (HSC) in Mathematics, affiliated to MP Board.
S.V.M. Bhopal
SSC
Secondary School Certificate (SSC), affiliated to MP Board.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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