Open to opportunities

Sreekanth N

@sreekanthn

Message

I support Salesforce Service Cloud operations, testing, and incident resolution.

India

Message

What I'm looking for

I'm looking for a role where I can support Salesforce Service Cloud operations, manage incidents and customer cases, contribute to testing and UAT, and work closely with teams to deliver quality solutions.

I've spent six years at Tech Mahindra supporting the GSK CRS application on Salesforce Service Cloud, managing customer cases across email, chat, and calls.

I create and maintain workflows, support Email-to-Case, manage Salesforce user activities, raise change requests, and track tickets through Remedy. I coordinate with internal teams to resolve issues and keep customer communications updated through automated email alerts.

For Thomson Reuters, I've supported UAT, functional and regression testing, defect tracking, and release-period issue management using JIRA.

Experience

Work history, roles, and key accomplishments

Software Engineer

Tech Mahindra

Involved in UAT and regression testing for Thomson Reuters, creating and tracking test cases, and coordinating defect resolution with development teams.

Jira Functional Testing Regression Testing UAT