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PA@pulkitaggarwal
Certified Salesforce Engineer skilled in building declarative & customised solutions.
IndiaA certified Salesforce professional with over five years of verifiable experience in the administration and configuration of Salesforce platforms. Demonstrated proficiency in translating complex business needs into declarative solutions has been shown to improve user adoption, enhance client satisfaction, and augment operational efficiency within enterprise environments.
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Work history, roles, and key accomplishments
SA> Strong knowledge of Salesforce architecture, data model, and security model (OWD, sharing rules, role hierarchy).
> Proficient in troubleshooting Salesforce admin functionalities, ensuring smooth system performance.
> Skilled in Service Cloud, case management, and Digital Engagement tools to enhance multi-channel customer experiences.
JLAs an Analyst at JLL, I worked on various Salesforce configurational aspects and enhanced reports and dashboards. I directly interacted with stakeholders to gather business requirements and ensure alignment with Salesforce functionalities.
CSDuring my internship as a Programmer Analyst Trainee, I worked with European healthcare giants, handling specific Salesforce duties and enhancing Salesforce projects according to client requirements. I set up and maintained Salesforce profiles, roles, and workflows.
Degrees, certifications, and relevant coursework
JTBachelor of Technology, Computer Science Engineering
Grade: 8.1 CGPA
Completed a Bachelor of Technology in Computer Science Engineering with a CGPA of 8.1. The program provided a strong foundation in computer science principles and practices, preparing for a career in technology and software development.
Software and tools used professionally
IndiaYou can contact Pulkit and 90k+ other talented remote workers on Himalayas.
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