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Pulkit Aggarwal

@pulkitaggarwal

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Certified Salesforce Engineer skilled in building declarative & customised solutions.

India

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What I'm looking for

I am seeking a role that offers opportunities for growth, collaboration, and impactful projects in Salesforce.

A certified Salesforce professional with over five years of verifiable experience in the administration and configuration of Salesforce platforms. Demonstrated proficiency in translating complex business needs into declarative solutions has been shown to improve user adoption, enhance client satisfaction, and augment operational efficiency within enterprise environments.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Admin

Current

Salesforce.com

Jun 2022 - Present (3 years 4 months)

> Strong knowledge of Salesforce architecture, data model, and security model (OWD, sharing rules, role hierarchy).
> Proficient in troubleshooting Salesforce admin functionalities, ensuring smooth system performance.
> Skilled in Service Cloud, case management, and Digital Engagement tools to enhance multi-channel customer experiences.

Salesforce Administration Salesforce Configuration Technical Troubleshooting Salesforce Security Model Salesforce Management Root Cause Analysis Cross Functional Team Management Salesforce Users & Profile Management Salesforce Service Cloud

Analyst

JLL

Sep 2021 - Mar 2022 (6 months)

As an Analyst at JLL, I worked on various Salesforce configurational aspects and enhanced reports and dashboards. I directly interacted with stakeholders to gather business requirements and ensure alignment with Salesforce functionalities.

Salesforce Configuration Salesforce Reporting Salesforce Administration Salesforce Service Cloud Technical Troubleshooting Salesforce Users & Profile Management

Salesforce Engineer

Cognizant Technology Solutions

Oct 2020 - Sep 2021 (11 months)

During my internship as a Programmer Analyst Trainee, I worked with European healthcare giants, handling specific Salesforce duties and enhancing Salesforce projects according to client requirements. I set up and maintained Salesforce profiles, roles, and workflows.

Salesforce Administration Salesforce Configuration Workflow Management Salesforce Projects Enhancement Technical Troubleshooting

Education

Degrees, certifications, and relevant coursework

Jaypee University of Engineering & Technology

Bachelor of Technology, Computer Science Engineering

Grade: 8.1 CGPA

Completed a Bachelor of Technology in Computer Science Engineering with a CGPA of 8.1. The program provided a strong foundation in computer science principles and practices, preparing for a career in technology and software development.