Open to opportunities

Pulkit Aggarwal

@pulkitaggarwal

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Salesforce Technical Support Engineer with expertise in client-focused solutions.

India

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What I'm looking for

I am seeking a role that offers opportunities for growth, collaboration, and impactful projects in Salesforce.

I am a certified Salesforce professional with extensive experience in technical support and client solutions. Currently, I serve as a Salesforce Technical Support Engineer, where I have successfully resolved complex customer queries, achieving a 100% SLA adherence rate. My role involves collaborating with cross-functional teams to enhance Salesforce adoption and improve client satisfaction.

Previously, I worked as an Associate Technical Support Engineer, where I provided tailored solutions and best practices to clients. My expertise includes Salesforce administration, configuration, and data management. I have also conducted Knowledge Transfer sessions for new hires, ensuring a smooth onboarding process and effective usage of Salesforce functionalities.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Technical Support Engineer

Current

Axtria

Aug 2023 - Present (1 year 9 months)

As a Salesforce Technical Support Engineer, I provided expert technical solutions to Salesforce customers, resolving queries and enhancing Salesforce adoption. I collaborated with cross-functional teams to manage complex issues and conducted knowledge transfer sessions for new hires, achieving a 100% SLA adherence rate.

Salesforce Administration Salesforce Configuration Technical Troubleshooting Salesforce Security Model Salesforce Management Root Cause Analysis Cross Functional Team Management Salesforce Users & Profile Management Salesforce Service Cloud

Associate Technical Support Engineer

Axtria

Jun 2022 - Jul 2023 (1 year 1 month)

In my role as Associate Technical Support Engineer, I focused on enhancing client satisfaction through effective Salesforce administration and configuration. I provided tailored solutions and best practices while ensuring smooth adoption of Salesforce functionalities among end-users.

Salesforce Administration Salesforce Configuration Technical Troubleshooting Salesforce Users & Profile Management Salesforce Service Cloud

Analyst

JLL

Apr 2022 - Jun 2022 (2 months)

As an Analyst at JLL, I worked on various Salesforce configurational aspects and enhanced reports and dashboards. I directly interacted with stakeholders to gather business requirements and ensure alignment with Salesforce functionalities.

Salesforce Configuration Salesforce Reporting Salesforce Administration Salesforce Service Cloud Technical Troubleshooting Salesforce Users & Profile Management

Intern Trainee

Cognizant Technology Solutions

Feb 2020 - Jul 2020 (5 months)

As an Intern Trainee, I assisted in various Salesforce-related tasks and gained hands-on experience in Salesforce functionalities. This role helped me develop foundational skills in Salesforce administration and configuration.

Salesforce Administration Salesforce Configuration Technical Support Salesforce Problem Solving

Programmer Analyst Trainee

Cognizant Technology Solutions

Feb 2020 - Jul 2020 (5 months)

During my internship as a Programmer Analyst Trainee, I worked with European healthcare giants, handling specific Salesforce duties and enhancing Salesforce projects according to client requirements. I set up and maintained Salesforce profiles, roles, and workflows.

Salesforce Administration Salesforce Configuration Workflow Management Salesforce Projects Enhancement Technical Troubleshooting

Education

Degrees, certifications, and relevant coursework

Jaypee University of Engineering & Technology

Bachelor of Technology, Computer Science Engineering

Grade: 8.1 CGPA

Completed a Bachelor of Technology in Computer Science Engineering with a CGPA of 8.1. The program provided a strong foundation in computer science principles and practices, preparing for a career in technology and software development.