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Akshay Pardhi

@akshaypardhi

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Motivated Technical Support Associate transitioning to Salesforce Associate role.

India

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What I'm looking for

I am looking for a dynamic environment that fosters growth and values customer success.

I am a motivated and detail-oriented Technical Support Associate with hands-on experience in providing technical assistance and troubleshooting at Wipro Technologies. My solid foundation in electrical engineering, combined with strong analytical and problem-solving skills, has equipped me to excel in technical environments. I am passionate about customer success and am eager to leverage my technical expertise in a Salesforce Associate role.

During my tenure at Wipro Technologies, I have developed a comprehensive understanding of Salesforce CRM, including user account management, workflow automation, and data management. I have successfully customized Salesforce objects and maintained system integrity through regular updates and maintenance. My previous experience at Hexaware Technologies further honed my skills in verifying employment and educational qualifications, ensuring accuracy and reliability in candidate assessments.

Experience

Work history, roles, and key accomplishments

Technical Support Associate

Wipro Technologies

Dec 2022 - Nov 2024 (1 year 11 months)

Provided technical assistance and troubleshooting for Salesforce CRM, managing user accounts, customizing objects, and maintaining workflows. Ensured system integrity through regular maintenance and updates, aligning Salesforce features with business needs.

Salesforce CRM Data Management Workflow Automation Custom Objects Customer Service Troubleshooting Customer System Maintenance

Executive

Hexaware Technologies

Aug 2021 - Sep 2022 (1 year 1 month)

Responsible for verifying the authenticity of Social Security Numbers and employment histories. Conducted thorough checks with previous employers and educational institutions to ensure candidates' qualifications and work ethics.

Verification Checks Employment History SSN Validation Communication Data Analysis Customer Service

Education

Degrees, certifications, and relevant coursework

G.H Raisoni Institute of Engineering and Technology

Bachelor in Engineering, Electrical Engineering

2017 - 2021

Completed a Bachelor in Engineering with a focus on Electrical Engineering, gaining a solid foundation in electrical systems, circuit design, and power systems.