Akshay Pardhi
@akshaypardhi
Motivated Technical Support Associate transitioning to Salesforce Associate role.
What I'm looking for
I am a motivated and detail-oriented Technical Support Associate with hands-on experience in providing technical assistance and troubleshooting at Wipro Technologies. My solid foundation in electrical engineering, combined with strong analytical and problem-solving skills, has equipped me to excel in technical environments. I am passionate about customer success and am eager to leverage my technical expertise in a Salesforce Associate role.
During my tenure at Wipro Technologies, I have developed a comprehensive understanding of Salesforce CRM, including user account management, workflow automation, and data management. I have successfully customized Salesforce objects and maintained system integrity through regular updates and maintenance. My previous experience at Hexaware Technologies further honed my skills in verifying employment and educational qualifications, ensuring accuracy and reliability in candidate assessments.
Experience
Work history, roles, and key accomplishments
Technical Support Associate
Wipro Technologies
Dec 2022 - Nov 2024 (1 year 11 months)
Provided technical assistance and troubleshooting for Salesforce CRM, managing user accounts, customizing objects, and maintaining workflows. Ensured system integrity through regular maintenance and updates, aligning Salesforce features with business needs.
Executive
Hexaware Technologies
Aug 2021 - Sep 2022 (1 year 1 month)
Responsible for verifying the authenticity of Social Security Numbers and employment histories. Conducted thorough checks with previous employers and educational institutions to ensure candidates' qualifications and work ethics.
Education
Degrees, certifications, and relevant coursework
G.H Raisoni Institute of Engineering and Technology
Bachelor in Engineering, Electrical Engineering
2017 - 2021
Completed a Bachelor in Engineering with a focus on Electrical Engineering, gaining a solid foundation in electrical systems, circuit design, and power systems.
Anjuman Polytechnic
Polytechnic Diploma, Electrical Engineering
2014 - 2016
Achieved a Polytechnic Diploma in Electrical Engineering, focusing on practical applications of electrical concepts and hands-on training.
St. John’s Convent
Secondary School Certificate, General Education
2008 - 2013
Completed Secondary School Certificate with a focus on foundational education and skills development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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