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RICHIKA VARSHNEY

@richikavarshney

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Salesforce Developer at Salesforce, resolving complex Service Cloud issues and supporting enterprise customers.

India

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At Salesforce, I support enterprise customers using Service Cloud, investigating complex issues and helping resolve them. I’ve maintained a customer satisfaction score above 4.75 out of 5 and reached a 250% productivity rate in a single quarter.

Previously, I developed Salesforce Sales Cloud features at Infosys Limited and Infobeans Technologies Limited, including Apex classes and triggers, Lightning Web Components, and process automation. I also worked on an internal Salesforce Experience Cloud project, including an integration with Google Calendar.

Experience

Work history, roles, and key accomplishments

Current

Technical Success Engineer

Current

Salesforce

Jul 2024 - Present (2 years 3 months)

Provided expert technical support for Salesforce Service Cloud, resolving complex customer issues and enhancing user experience. Maintained high customer satisfaction and productivity metrics.

Salesforce Service Cloud Technical Support Troubleshooting Customer Satisfaction Documentation Knowledge Sharing KPI Management

Associate Salesforce Consultant

Infosys Limited

Mar 2024 - Jul 2024 (4 months)

Followed Agile Scrum methodology and used JIRA to manage project tasks. Developed and deployed Lightning Web Components and Aura Components, and designed Apex classes and triggers to automate business workflows.

Salesforce Sales Cloud Agile Scrum Jira Lightning Web Components Aura Apex Flow Business Analysis

Salesforce Developer

Infobeans Technologies Limited

Mar 2021 - Feb 2024 (2 years 11 months)

Designed and developed Apex classes, triggers, controllers, and Visualforce pages for various functional needs. Configured custom objects, validation rules, workflows, and approval processes, and managed deployments using Change Sets and Visual Studio Code.