Open to opportunities

sravani gayam

@sravanigayam

Message

Experienced online exam proctor and customer service associate with strong technical troubleshooting skills.

India

Message

What I'm looking for

I seek a role where I can apply online proctoring and technical support skills in a collaborative, process-driven environment with opportunities to grow.

I am an experienced Customer Service Representative with focused experience in online exam proctoring and technical support at Examity. I consistently maintain secure, compliant testing environments while resolving candidate issues efficiently.

My strengths include technical troubleshooting, clear communication, time management, and multitasking under pressure. I collaborate effectively with teams to ensure smooth exam delivery and high candidate satisfaction.

I hold a B.Tech/B.E. in Electrical (2023) and have a solid foundation in Microsoft applications and documentation practices. I have proven ability to keep accurate records and follow strict procedures in regulated testing settings.

I am adaptable, comfortable working overtime, and committed to continuous improvement in proctoring operations and customer support processes.

Experience

Work history, roles, and key accomplishments

Process Associate I

Examity

Mar 2024 - Feb 2025 (11 months)

Provided online exam proctoring and technical customer support, maintaining secure compliant testing environments and resolving issues to ensure timely exam delivery. Collaborated with teams under pressure and managed documentation for exam records.

Customer Support Technical Troubleshooting Documentation Time Management Multitasking Team Collaboration Microsoft Office

Education

Degrees, certifications, and relevant coursework

QIS College of Engineering and Technology

Bachelor of Technology, Electrical Engineering

Grade: 80%

Completed a Bachelor of Technology in Electrical Engineering with an 80% grade, including coursework in Microsoft Applications and documentation practices.