Spencer Collard

Leads strategic technology advisory for Gulf aviation clients, designing next-generation digital frameworks and operational roadmaps aligned to regional regulatory and business requirements.

Contributes to business development and practice growth activities, including ERP implementation and building desired future states through visioning and validation workshops. Manages, mentors, and coaches junior team members while overseeing day-to-day service delivery and execution.

Led a customer-focused redesign of the Al Majlis service at Dubai Airports (T3), managing relationships with senior leadership and the Majlis service team. Delivered customer journey mapping, contributed to digital transformation strategy, and supported VIP stakeholder liaison and process mapping.

As part of the organizational leadership team, supported day-to-day cycling brand optimization to meet strategic targets. Managed sales plans, training and knowledge delivery, competitor analysis, stock management, troubleshooting, and sales target execution, including international travel and conference participation.

Managed development of sales, distribution, and commercial channels across the Gulf and Middle East for 25+ world-renowned cycling brands. Owned activities spanning stock and warehousing logistics through pricing, marketing, and sales strategy in collaboration with brand owners.

Supported commercial management and day-to-day brand optimization as part of the organizational leadership team. Planned and executed strategies to meet sales targets, traveled to engage brand principals, and represented the organization by speaking at conferences.