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Loubna Drissi

@loubnadrissi

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I lead hospitality technology transformation, PMO governance, and multi-country delivery.

United Arab Emirates

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I've led hospitality technology transformation and delivery across 40+ countries, including 15 years at Accor. Most recently at ACT, I built the Hotels PMO and delivery governance from the ground up while governing a live portfolio of 127 technology projects across MEA.

At Accor, I led the first global Opera Cloud PMS deployment and scaled adoption to 73% regional coverage. My experience connects hotel operations, enterprise platforms, commercial commitments, change adoption, and executive governance.

Experience

Work history, roles, and key accomplishments

Head of Global Hotels PMO & Delivery

Advanced Computer Technology (ACT)

Sep 2025 - Sep 2026 (1 year)

Established PMO governance framework from the ground up, standardizing project controls and executive reporting. Governed a live 127-project technology portfolio across MEA, converting commercial commitments into structured delivery roadmaps.

PMO Governance Project Control Opera Cloud Oracle Simphony Cloud POS Infor Sunsystems Resource Planning Stakeholder Management Financial Governance

Regional Director IT — Business Solutions

Accor

Apr 2021 - Jul 2025 (4 years 3 months)

Led regional technology transformation across 40+ countries, connecting global strategy with executable deployment plans. Led Accor's first global Opera Cloud PMS deployment, scaling adoption to 73% regional coverage by early 2025.

Opera Cloud PMS POS Payment Gateways Guest Experience Platforms Integration Change Management Vendor Management Strategic Planning

Regional Senior Project Manager — Digital Transformation

Accor

Jan 2019 - Apr 2021 (2 years 3 months)

Led multi-market digital onboarding and transformation programmes across MEA, coordinating CRS configuration, distribution, and operational readiness. Designed and delivered a regional change and capability programme for 2,500+ hotel associates across 23 countries.

Digital Transformation CRS Distribution Change Management Training Project Management Cross functional Coordination

Regional F.O.R. Manager

Accor

May 2016 - Jan 2019 (2 years 8 months)

Led hotel visibility, data-quality and distribution transformation across multiple markets. Managed TARS, Opera and FOLS rollouts and piloted emerging guest and payment technologies.

TARS Opera FOLS Data Quality Distribution Guest Technology Payment Technology

Rooms Division Manager — Mercure Massy

Accor

Apr 2010 - May 2016 (6 years 1 month)

Led Front Office, Housekeeping, Guest Relations and revenue strategy, grounding later technology leadership in direct 24/7 operational accountability. Grew weekend leisure room nights from 1,200 to 16,000+ annually.

Front Office Housekeeping Guest Relations Revenue Strategy Operations Management