Nsikan Udofia

Led an enterprise digital transformation roadmap across 40+ B2C service journeys, influencing a multi-million SAR digital investment portfolio. Delivered AI-driven document summarisation and established KPI/value frameworks tied to Vision 2030 outcomes, while setting governance across 4 cross-functional pods and executing an SEO migration across 500+ pages.

Owned B2B product vision and strategy, launching 4 new B2B offerings through internal discovery and partner ecosystem collaboration. Expanded regional commercial footprint by advancing negotiations with 3 enterprise partners (> $10M annual revenue each) and improved D2C satisfaction scores by 40% through product governance, PRDs, sprint cadence, and customer feedback processes.

Owned backlog strategy and prioritisation for digital initiatives across multimillion-AED luxury property developments, contributing to 8+ launches generating over AED 1B in sales. Improved customer satisfaction by 15%, and optimised digital sales journeys impacting 500+ sales agents across the portfolio.

Delivered end-to-end product improvements for an Android mobile app at Channel 4, driving a +0.5 increase in average in-app rating to 4.5 stars. Led Agile PI planning and streamlined delivery to complete 90% of work within 8 weeks, while reducing helpline queries by 40% across microservices for a UK Government Treasury furlough scheme.

Led capability and enablement for the Dell Boomi & Accenture joint venture across EMEA, including a senior-stakeholder conversation leading to a blockchain-in-API proof of concept. Developed and owned assets for joint proposals that influenced growth strategy and drove a 6-figure sales pipeline, and built an AI chatbot that increased internal satisfaction by 30%.

Managed client accounts and improved communications platform performance, delivering a 30% increase in client engagement and an average client satisfaction rating of 95%.

Coordinated a £500,000 budget project serving ~500 users, managing delivery and senior stakeholder engagement with school leads and national educational bodies.

Managed accounts for 5 wholesale distributors, onboarding 3 and generating £10k in sales through distributor relationship management.

Conducted market and industry research to produce detailed business strategy reports, including KPI-focused findings later used by senior staff to develop project plans. Built foundational understanding of the pharmaceutical industry.

Grade: 65%

BSc (Hons) in Medical Genetics from the University of Leicester (Oct 2012–Jul 2015), including a dissertation graded 65%.