Spencer Alexander
@spenceralexander
Member services associate at Patriot Mobile handling account, billing, and service inquiries for members.
United StatesWhat I'm looking for
At Patriot Mobile, I provide front-line support to members with questions about accounts, billing, and services. I update member records across internal systems, and escalate complex issues to higher-level support teams when needed.
At TD Ameritrade, I supported clients with account issues and financial guidance while maintaining records in accordance with regulatory protocols. My experience also includes customer-facing service at Ford Motor Company and precision machinery work at Bold Ideas.
Experience
Work history, roles, and key accomplishments
Member Services Associate 1
Patriot Mobile
Feb 2026 - Present (9 months)
Provide front-line support to members, addressing account, billing, and service inquiries. Maintain accurate member records and escalate complex issues to ensure resolution.
Financial Services Representative
TD Ameritrade
Jan 2018 - Jan 2026 (8 years)
Provided proactive support to clients via phone and digital channels, resolving complex account issues and offering financial guidance. Maintained compliance with regulatory protocols and collaborated with internal teams to improve customer experience.
Provided customer-facing service, explaining technical repairs in a friendly manner. Maintained attention to detail with documentation, repair orders, and safety checks.
Machinist
Bold Ideas
Jan 2012 - Jan 2015 (3 years)
Operated and maintained precision machinery with a focus on efficiency and safety. Trained new team members and enforced workplace standards.
Education
Degrees, certifications, and relevant coursework
Permian High School
High School Diploma, General Studies
Completed high school education, earning a diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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