Speedy One
@speedyone
Customer service and operations specialist who handled complex complaints, multichannel care, and shipment tracking.
ItalyWhat I'm looking for
I handled national customer care and customer-retention support across voice, SMS, email, and WhatsApp, resolving complex complaints and tracking domestic and international shipments. I also processed partial and full refunds using CRM and operational systems.
At COS.MED. S.P.A. (Gruppo Finsiel / Almaviva), I managed inbound customer care and up-selling and cross-selling campaigns, coordinated a team of 15, and handled market research and debt-recovery cases.
My experience also includes credit recovery through tailored repayment plans and commercial mediation, as well as site security, fire-safety responsibilities, and weighing incoming and outgoing goods. I hold fire-safety, first-aid, workplace-safety, and EI PASS computer certifications.
Experience
Work history, roles, and key accomplishments
Addetta alla Vigilanza, Sicurezza e Gestione Merci
Sito di Compostaggio / Strutture Logistiche e Alberghiere
Operated in organic waste transformation sites with duties including gatekeeping, surveillance, and flow monitoring. Responsible for fire safety and site security, including night and holiday shifts.
Customer Specialist & Operatrice Logistica
Aziende Multi-servizi Europee
Managed national customer care and support activities for client retention across multichannel platforms (voice, SMS, email, WhatsApp). Handled complex complaints, monitored national and international shipments, and applied partial/total refund procedures.
Operatrice Telefonica Outbound
Descontact Solution
Performed outbound telephone activities for client development and support, focusing on optimizing customer relationship management (CRM) for Enel Energia and 3 HG.
Specialista Recupero Crediti (Remoto)
Europa Factor Spa
Managed credit recovery for corporate and consumer clients nationwide through personalized repayment plans and commercial mediations, using dedicated company platforms.
Responsabile Call Center & Recupero Crediti
COS.MED. S.P.A.
Managed operational activities for inbound customer care and up/cross-selling campaigns. Coordinated and led a team of 15 collaborators, and handled market research and credit recovery practices.
Operatrice Telefonica
Atesia
Provided telephone customer assistance and managed first-level requests for TIM.
Education
Degrees, certifications, and relevant coursework
Diploma di Maturità Magistrale
Diploma di Maturità Magistrale, Education
Completed secondary education with a focus on teacher training.
Operatore tecnico interprete della lingua mimico-gestuale per sordomuti
Attestato di Qualifica Professionale, Sign Language Interpretation
Professional qualification as a technical operator interpreter of sign language for the deaf and mute.
Availability
Location
ItalyAuthorized to work in
Salary expectations
Job categories
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