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Sourena Eftekhary

@sourenaeft

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Results-driven Accounting and Finance graduate with sales expertise.

United Kingdom

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What I'm looking for

I am looking for a dynamic role that fosters growth and innovation.

I am a results-driven Accounting and Finance graduate with a strong background in sales and client relationship management. My journey began at Newcastle University, where I earned a First Class Honours degree, demonstrating my dedication and analytical skills. I have a proven track record of driving revenue growth and developing strategic partnerships, which has been instrumental in my career.

As the Owner and Managing Director of Vine Café & Bakery, I successfully increased revenue by 80% within 18 months through innovative sales initiatives and customer engagement programs. My leadership skills were further honed as I managed a team of 10 employees, ensuring exceptional customer service and operational efficiency. I am passionate about leveraging data-driven insights to optimize sales performance and enhance customer satisfaction.

My experience as a Business Development Manager at OrderYOYO allowed me to expand client portfolios significantly and generate substantial additional revenue. I thrive in dynamic environments where I can utilize my skills in negotiation, market analysis, and stakeholder engagement to drive business success. I am eager to bring my expertise in sales strategy and client acquisition to a new role.

Experience

Work history, roles, and key accomplishments

Current

Owner/Managing Director

Current

Vine Café & Bakery

Apr 2023 - Nov 2024 (1 year 7 months)

As the Owner and Managing Director, I increased revenue by 80% within 18 months through strategic sales initiatives and customer engagement programs. I implemented a loyalty program, developed marketing campaigns, and managed a team of 10 employees, achieving #1 ranking on TripAdvisor for Cafés in Leeds.

Sales Strategy Customer Engagement Marketing Campaigns Team Management Negotiation Revenue Supplier Management Customer Service Business Operations Data Analysis

Manager/Barista

Vine Café & Bakery

Jun 2022 - Apr 2023 (10 months)

In my role as Manager and Barista, I expanded the customer base by 25% through effective sales techniques and personalized service. I launched social media campaigns, managed daily operations, and introduced a customer feedback system to enhance service efficiency.

Customer Service Social Media Marketing Inventory Management Staff Training Negotiation Customer Feedback Operational Management

Business Development Manager

OrderYOYO

Sep 2021 - Jan 2022 (4 months)

Promoted to Business Development Manager within three months, I expanded the client portfolio by 40% and led strategic planning and market analysis, increasing lead conversion rates by 25% and generating significant additional revenue.

Business Development Strategic Planning Market Analysis Lead Conversion Account Management Revenue Sales Strategy Negotiation Relationship Building

Business Development Executive

OrderYOYO

Jul 2021 - Sep 2021 (2 months)

As a Business Development Executive, I proactively sourced and closed new business opportunities, consistently exceeding sales targets and contributing to a 50% increase in regional market share through high-value deal closures.

Lead Generation Sales Closing Cold Calling Account Management Sales Targets Negotiation Relationship Management

Customer-Facing Roles

Various Employers

Jan 2016 - Jan 2020 (4 years)

In various customer-facing roles, I developed strong communication skills and delivered exceptional service, handling high-volume transactions and training new staff to improve team efficiency.

Customer Service Communication Skills Conflict Resolution Upselling Customer Engagement Interpersonal Skills

Education

Degrees, certifications, and relevant coursework

Newcastle University

Bachelor of Science, Accounting and Finance

2018 - 2021

Grade: First Class Honours

Graduated with First Class Honours in Accounting and Finance, demonstrating exceptional dedication, perseverance, and a strong work ethic through rigorous study and analytical thinking.