Open to opportunities

Sourav Upadhya

@souravupadhya

Message

Sales and customer operations specialist with 4+ years of experience.

India

Message

What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative culture, and the chance to make a significant impact in sales and customer operations.

I am a dedicated sales and customer operations specialist with over 4 years of experience in streamlining pipelines, enhancing client support, and optimizing sales processes. My journey has been marked by a commitment to delivering consistent conversion results and implementing scalable workflows that drive business success.

At Wonksknow Technologies LLC, I have built lasting relationships with tech leaders in Silicon Valley, achieving an impressive average of 12 lead conversions per month, with a peak of 49 in a single month. My role as an Account Manager has allowed me to lead product demos and manage client engagement throughout the sales cycle, ensuring a seamless experience for our clients.

Previously, at Cuemath Pvt. Ltd., I significantly improved customer satisfaction by redesigning processes that reduced refund turnaround times and enhanced SLA compliance. My experience in sales and customer support has equipped me with the skills to thrive in dynamic environments, and I am eager to leverage my expertise to contribute to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Wonksknow Technologies LLC

Nov 2021 - Present (3 years 8 months)

Built lasting relationships with Silicon Valley tech leaders, driving engagement and repeat business. Converted an average of 12 leads/month, peaking at 49 conversions in a single month.

Client Engagement Lead Management Product Demos Workflow Automation

Customer Support Executive

Wonksknow Technologies LLC

Nov 2021 - Present (3 years 8 months)

Maintained 27-hour average resolution time across email, phone, and ticket channels. Developed outbound lead pipelines using ZoomInfo and HubSpot.

Customer Support Sales Pipeline Management CRM Lead Generation HubSpot ZoomInfo

Customer Support & Operations

Cuemath Pvt. Ltd.

Nov 2020 - Present (4 years 8 months)

Reduced refund turnaround time from 27 to 15 days through process redesign. Improved SLA compliance from 54% to 87%, directly impacting customer satisfaction.

Process Improvement SLA Management Customer Satisfaction Team Leadership

Inside Sales / Operations Intern

Cuemath Pvt. Ltd.

Jan 2020 - Present (5 years 6 months)

Scheduled over 60 product demos across UK, US, and EU markets. Closed 3 international sales in a single day and 38 domestic sales in one month.

Product Demos International Sales Domestic Sales Operations Logistics Coordination

Education

Degrees, certifications, and relevant coursework

NIIT University

Bachelor of Technology, Computer Science & Engineering

Completed a Bachelor of Technology in Computer Science & Engineering. The curriculum covered various aspects of computer science, preparing for a career in technology.