Open to opportunities

Soumya Mishra

@soumyamishra

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Experienced IT analyst specializing in infrastructure services and process improvement.

India

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What I'm looking for

I am looking for a role that offers opportunities for growth, collaboration, and the chance to leverage my technical skills in a dynamic environment.

I am an experienced IT analyst with over 4 years of dedicated service in infrastructure services. Currently, I work at DXC Technology, where I provide foundational technical support and lead efforts in issue resolution and process improvement. My role involves collaborating with team members to enhance system functionality and ensure client satisfaction through robust technical analyses.

Throughout my career, I have demonstrated a meticulous approach to process improvement, achieving a 20% enhancement in system functionality. My technical expertise spans Active Directory, Azure, and ServiceNow, where I have successfully managed SLAs and delivered impactful results. I am passionate about continuous learning and development, striving to stay ahead in the ever-evolving IT landscape.

Experience

Work history, roles, and key accomplishments

Current

Analyst III Infrastructure Services

Current

DXC Technology

Apr 2023 - Present (2 years 3 months)

Conducted robust technical analyses, provided client support, and managed SLAs for Georg Fischer. Led efforts in issue resolution, data analysis, and process improvement, prioritizing industry standards and client satisfaction.

SLA Management Data Analysis Process Improvement Active Directory Azure ServiceNow

Current

Analyst II Infrastructure Services

Current

DXC Technology

Oct 2024 - Present (9 months)

Provided foundational technical support in infrastructure services, assisting with routine tasks and infrastructure projects. Participated in basic monitoring and routine troubleshooting of infrastructure systems, collaborating with team members to address challenges and daily operational tasks.

Infrastructure Operations Monitoring Troubleshooting Technical Support Documentation Collaboration

Analyst III Infrastructure Services

DXC Technology

Aug 2022 - Apr 2023 (8 months)

Managed critical technical operations and excelled in ServiceNow (SNOW) ticket and SLA management for Royal Philips. Possessed extensive experience in troubleshooting Windows and Mac systems, network administration, cybersecurity protocols, and cloud computing technologies.

ServiceNow SLA Management Network Administration Cybersecurity Cloud Computing Wireshark

System Administrator

WIPRO Technologies

Nov 2020 - Aug 2022 (1 year 9 months)

Provided technical support to ABB Employees via chat and call, managing SLAs on tickets and assisting users. Troubleshot Office 365, MAC, password resets, servers, and remote installations, while maintaining CSAT scores.