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@nhivethatamilselvan
Results-driven IT Analyst and Team Lead specializing in cloud, endpoint management, and service delivery.
IndiaI am an IT Analyst and Team Lead with over 8 years of experience in IT infrastructure, cloud operations, and endpoint management, including Microsoft Intune, Azure AD, and Microsoft 365. I lead global support teams, drive process improvements, and maintain high SLA compliance while ensuring user satisfaction.
At Tata Consultancy Services I manage incident and service request queues in ServiceNow, administer Azure AD accounts and MFA, and oversee device compliance and onboarding with Intune. I create and maintain SOPs, conduct training, coordinate escalations with L2/L3 teams, and prepare performance reports to improve operational efficiency.
Previously I provided enterprise IT support across Azure and endpoint tools, and earlier built strong client-facing skills in software sales and customer support. I bring a blend of technical expertise, documentation rigor, and leadership that delivers consistent service excellence.
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Work history, roles, and key accomplishments
Lead a team supporting Investcorp's global users, managing Azure AD, MFA, Intune device compliance, and ServiceNow incident queues while driving SOP creation and process improvements to maintain high SLA compliance and user satisfaction.
CSProvided remote IT infrastructure support resolving Azure, Microsoft 365, and endpoint management issues, produced documentation, and improved operational efficiency to sustain high user satisfaction.
SSManaged direct sales and renewals for McAfee antivirus solutions, exceeded sales targets, maintained client relationships, and provided after-sales support resulting in repeated top performance recognitions.
SSDelivered customer support via voice and chat, resolved client queries within SLAs, and maintained documentation standards to ensure service accuracy.
Degrees, certifications, and relevant coursework
Bachelor of Engineering, Electrical and Electronics Engineering
Completed a Bachelor of Engineering in Electrical and Electronics Engineering at Avinashilingam University, graduating in 2015.
Software and tools used professionally
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