At Jupiter Money, I owned Product Operations for the Banking vertical, supporting 1.4M+ active accounts and partnering with leadership. I delivered the Demographic Profile Update feature, which enabled 20,000+ successful updates in its first month.
I automated the Income Lien workflow, reducing manual intervention by 80%, and delivered a self-service Account Closure journey that led to 73% fewer related support contacts. I also built SQL dashboards in Databricks, Metabase, and Retool to support operations.
I owned the Sprinklr chatbot experience, designing and launching nine intents and integrating account APIs. These changes increased containment from 74% to 80% and reduced agent transfers by 27%; I also used generative AI for intent discovery and conversational content.
