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Harish User

@harishuser10

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Product Manager at Cloudbuilders.io who launched AI voice agents and delivered six platform connectors.

India

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At Cloudbuilders.io, I launched AI voice agent features and delivered six platform connectors, including WhatsApp, Instagram, Facebook, Odoo, Salesforce, and n8n. I also introduced versioning and deployment checkpoints that enabled zero-downtime deployments.

At IntouchCX, I improved feature usage by 14% and accelerated delivery velocity by about 30%. Earlier at Incentive Software / ISPL, I led a cloud-native SQL migration that scaled the Trinity platform to 5,000+ daily applications, and at ADP I delivered U.S. healthcare benefits consulting and configured plan rollovers and carrier integrations.

Experience

Work history, roles, and key accomplishments

Product Manager

Cloudbuilders.io

Jul 2025 - Jun 2026 (11 months)

Led product initiatives for an AI voice agent startup, launching features and platform connectors to improve session quality and retention. Spearheaded GTM efforts including demos and LinkedIn campaigns to grow B2B leads.

AI Voice Agents B2B SaaS Healthcare Pharmaceutical Product Management GTM LinkedIn Campaigns WhatsApp API Instagram Facebook Odoo Salesforce N8n Versioning Deployment

Product Manager

IntouchCX

Aug 2024 - Jun 2025 (10 months)

Improved feature adoption by 14% through analytics-based KPI tracking and accelerated delivery velocity by 30% via planning and backlog hygiene. Led a 20-member cross-functional team and piloted AI tools to reduce admin overhead.

Product Management CRM Customer Experience Jira SQL KPI Tracking Agile Backlog Management AI Tools Cross functional Leadership

Product Manager

Incentive Software / ISPL

Aug 2022 - Jun 2024 (1 year 10 months)

Led migration to cloud-native SQL architecture scaling to 5,000+ daily applications and automated credit assessment, KYC, and eligibility to cut processing time by 20%. Drove Scrum transformation and defined OKR-aligned roadmap.

Fintech Product Management Cloud Migration SQL KYC CIBIL API Agile Scrum OKRs User Research Competitive Analysis Market Sizing

Senior Associate Functional Consultant

ADP

Feb 2016 - Jul 2022 (6 years 5 months)

Delivered U.S. benefits consulting and configuration for Fortune 500 clients, ensuring zero-error open enrollment cycles and full compliance. Mentored junior consultants and created executive documentation.

Benefits Administration Healthcare ANSI 834 SQL UAT ACA HIPAA ERISA Agile Waterfall SDLC Mentorship

Associate Consultant

Franklin Templeton

May 2013 - Jun 2015 (2 years 1 month)

Supported financial services operations and client servicing workflows, streamlining core operational processes and contributing to regulatory compliance initiatives.

Financial Services Operations Client Servicing Regulatory Compliance