Open to opportunities

Soumyadeep Chatterjee

@soumyadeepchatterjee1

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Customer service specialist driving operational efficiency and excellent client outcomes.

India

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What I'm looking for

I seek a role where I can use CRM and claims/support expertise to improve customer outcomes, streamline processes, and grow into greater operational or client-facing responsibility within a collaborative team.

I am a results-driven customer service professional with experience across BPO, healthcare outsourcing, gaming support, and insurance claims. I have consistently streamlined processes, managed high-volume workflows (handling up to 40 unique claims daily), and improved customer satisfaction through clear communication, efficient dispute resolution, and CRM tool proficiency.

I have a track record of sales and B2B engagement, upselling, and coordinating cross-functional teams to resolve complex issues. Recognized with awards like the Mountain Movers Award and Top Promoter at Accenture, I bring empathy, analytical problem-solving, and a commitment to operational excellence to every role.

Experience

Work history, roles, and key accomplishments

Customer Service Representative II

Autodesk

Mar 2025 - Aug 2025 (5 months)

Processed ADN licenses and handled developer onboarding, resolved developer inquiries via email and Salesforce, and maintained the ADN database to support global developer accounts.

Onboarding Salesforce Email Support Developer Support Ticketing Systems Coordination

Analyst

Allstate India Private Limited

Apr 2023 - Oct 2024 (1 year 6 months)

Processed up to 40 auto insurance claims daily—12% above department average—managed documentation and communications, and coordinated vehicle recoveries for auctions.

Claims Processing Documentation Communication Workflow Management Quality Assurance Productivity Improvement

Customer Service Associate

Accenture

Mar 2021 - Jan 2023 (1 year 10 months)

Directed operations for UK Virgin Media (Business), managed B2B order processes and incoming-sales calls, oversaw team performance, and resolved complex customer issues to improve CSAT.

Customer Support Team Oversight Sales Calls Training

Senior Consultant

Telligent

Jan 2020 - Jan 2021 (1 year)

Provided senior-level PUBG gamer support via non-voice channels and Zendesk, resolving technical issues, upselling game features, and executing B2B sales with esports clients.

Zendesk Non Voice Support Technical Troubleshooting Upselling B2B Sales Gamer Support Email Communication eSports

Process Associate

Sunfinowledge

Feb 2018 - Jul 2019 (1 year 5 months)

Streamlined medical billing processes, managed accounts receivable, and conducted outbound inquiries with U.S. insurers to support claims and eligibility verification while implementing cost-saving measures.

Medical Billing Accounts Receivable Insurance Claims Outbound Calling Process Improvement client support

Customer Service Representative

JD Infosystem Pvt Ltd

Feb 2016 - Mar 2017 (1 year 1 month)

Performed cold calling to generate leads, conducted daily lifestyle surveys for UK customers, and established field-sales appointments to increase prospect engagement.

Cold Calling Lead Generation Survey Appointment Setting CRM