Soumyadeep Chatterjee
@soumyadeepchatterjee1
Customer service specialist driving operational efficiency and excellent client outcomes.
IndiaWhat I'm looking for
I am a results-driven customer service professional with experience across BPO, healthcare outsourcing, gaming support, and insurance claims. I have consistently streamlined processes, managed high-volume workflows (handling up to 40 unique claims daily), and improved customer satisfaction through clear communication, efficient dispute resolution, and CRM tool proficiency.
I have a track record of sales and B2B engagement, upselling, and coordinating cross-functional teams to resolve complex issues. Recognized with awards like the Mountain Movers Award and Top Promoter at Accenture, I bring empathy, analytical problem-solving, and a commitment to operational excellence to every role.
Experience
Work history, roles, and key accomplishments
AUProcessed ADN licenses and handled developer onboarding, resolved developer inquiries via email and Salesforce, and maintained the ADN database to support global developer accounts.
ALProcessed up to 40 auto insurance claims daily—12% above department average—managed documentation and communications, and coordinated vehicle recoveries for auctions.
ACDirected operations for UK Virgin Media (Business), managed B2B order processes and incoming-sales calls, oversaw team performance, and resolved complex customer issues to improve CSAT.
Senior Consultant
Telligent
Jan 2020 - Jan 2021 (1 year)
Provided senior-level PUBG gamer support via non-voice channels and Zendesk, resolving technical issues, upselling game features, and executing B2B sales with esports clients.
Process Associate
Sunfinowledge
Feb 2018 - Jul 2019 (1 year 5 months)
Streamlined medical billing processes, managed accounts receivable, and conducted outbound inquiries with U.S. insurers to support claims and eligibility verification while implementing cost-saving measures.
Customer Service Representative
JD Infosystem Pvt Ltd
Feb 2016 - Mar 2017 (1 year 1 month)
Performed cold calling to generate leads, conducted daily lifestyle surveys for UK customers, and established field-sales appointments to increase prospect engagement.
Education
Degrees, certifications, and relevant coursework
Katwa Kashiram Das Institution
10+2 (PUC), Arts
2013 - 2015
Completed 10+2 (PUC) in Arts from Katwa Kashiram Das Institution between 2013 and 2015.
Ramafirishna Mission Vidyapith
10th, Secondary Education
2010 - 2013
Completed 10th grade at Ramafirishna Mission Vidyapith from 2010 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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