Katelyn User

I am an experienced Shift Supervisor with over eight years of experience successfully opening and managing the Fork Union, VA Starbucks store. My leadership style is focused on fostering a collaborative environment where team members feel supported and empowered to exceed customer expectations. I take pride in my ability to coach and mentor my team, achieving a remarkable 90% improvement in employee engagement and retention rates.

Throughout my career, I have directed a team of six partners, ensuring optimal performance and adherence to company standards. I have led daily briefings to communicate changes and goals, facilitating clear communication between employees and upper management. My data-driven approach allows me to utilize performance metrics to identify operational inefficiencies and implement corrective actions, ensuring continuous improvement in store performance.