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sophie User

@sophieuser7

High-ownership Chief of Staff blending operations, financial administration, and cross-border execution to help founders scale fast.

United Kingdom
Message

What I'm looking for

Seeking a high-ownership role as Chief of Staff, Executive Business Partner, or Strategic Operations Manager. Bringing 20+ years of multi-region operational experience, I build global compliance frameworks, business operations infrastructure, and financial administration systems from scratch. An executive proxy expert at risk governance, remote team leadership, and automated workflows.

I am a high-ownership Chief of Staff and former multi-region operator with 20+ years building operational infrastructure, managing financial administration, and scaling cross-border systems. I thrive in autonomous, rapid-growth environments where success depends on moving quickly and setting up robust operational foundations from scratch.

Promoted from Senior EA to Chief of Staff within an international consultancy, I act as a seamless proxy to senior founders—partnering across executive decision-making, business operations, and organisational priorities. I managed multi-market logistics, payroll coordination, and entity operations across Europe, Asia, and Oceania, while supporting an ecosystem that unlocked AUD $3M in revenue within its first 90 days.

I also founded and scaled a financial administration practice with 8 staff, bringing deep numbers-driven commercial acumen and audit-ready governance. Concurrently, I’ve served in a board-facing governance capacity, combining risk management, compliance, and financial oversight with practical delivery.

Beyond corporate operations, I provide governance oversight as a volunteer Chairperson & Safeguarding Lead, increasing active membership by 290% through targeted community engagement. I also autonomously manage budgeting, financial reporting, contractor coordination, and regulatory compliance for a residential property portfolio across the UK and Australia.

Experience

Work history, roles, and key accomplishments

LC
Current

Chairperson & Safeguarding Lead

Loppington Youth Club

Jan 2021 - Present (5 years 5 months)

Provided governance oversight and safeguarding leadership for a youth organisation, increasing active membership 290% (11 to 43) through targeted community engagement. Secured grant funding/donations and led committee meetings, operational planning, and compliance with schools, local authorities, volunteers, and community partners.

PP
Current

Property Portfolio Manager

Private Property Portfolio

Jan 2007 - Present (19 years 5 months)

Managed budgeting, financial reporting, and operational oversight for a residential property portfolio, coordinating contractors and vendor agreements. Ensured tenancy, safety, and regulatory compliance while performing expenditure tracking, cashflow analysis, and long-term asset planning.

NL

Chief of Staff

NDL Consultants Pty Ltd

Jan 2013 - Jan 2022 (9 years)

Promoted from Senior Executive Assistant to Chief of Staff, providing executive decision support and building international operational systems. Established client workflows and financial oversight that enabled AUD $3M in equipment sales in the first three months, and improved efficiency by reducing administrative workload.

Education

Degrees, certifications, and relevant coursework

LQ

Level 3 Youth Work Qualification

Level 3 Youth Work Qualification, Youth Work

Pursuing a Level 3 Youth Work Qualification.

LQ

Level 2 Youth Work Qualification

Level 2 Youth Work Qualification, Youth Work

Completed a Level 2 Youth Work Qualification.

SE

Safeguarding Training & Safeguarding Lead Experience

Safeguarding Training (Safeguarding Lead Experience), Safeguarding

Completed safeguarding training and gained safeguarding lead experience.

NB

NVQ Level 3 Craft Bakery

NVQ Level 3 Craft Bakery, Craft Baking

Achieved an NVQ Level 3 in Craft Bakery.

ND

NCFE Level 3 Professional Cake Decoration

NCFE Level 3 Professional Cake Decoration, Cake Decoration

Completed an NCFE Level 3 qualification in Professional Cake Decoration.

GS

Gower College Swansea

Access to Higher Education Diploma (Social Sciences), Social Sciences

Completed an Access to Higher Education Diploma in Social Sciences.

Tech stack

Software and tools used professionally

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