Vivian H

Creating and maintaining Health & Safety related Policies, Procedures and Processes for the International Office and Business Travel. Advising on any Health & Safety related tasks and managing relationship with Health and Safety specialised partners. Creating and Managing data entry into HR System including establishing and building automated processes and workflows.

Oversaw the day-to-day operation of all operational assets, customer service team and facilities. Established, wrote and implemented all Operational Procedures, Processes and Best Practices. Managed all operational partner/service provider relationships and was responsible for detailed Financial and KPI Reporting to CEO and Owner.

Mobilised multi-tower developments within London and managed the Practical Completion process and phased delivery handover. Established customer and leasing journey, customer service procedures, processes and targets. Responsible for leasing activities, achieving sales targets, and leading developments into stabilisation.

Supervised a team of four to five administrative staff members, assigning all back-office tasks and managing all back-office operations. Ensured compliance with company policies, processes and CI of all staff members. Led recruitment for new back-office team members and onboarding new staff.

Supervised current tenancies and provided lease management for rent collection, property management and renewal service. Ensured the compliance of current legislation and contractual obligations of staff members, negotiating parties, documents and document files. Managed security deposits for all tenancies including registration, deposit deductions, negotiations between landlord and tenants and re

Ensured compliance with current legislation of tenancy documents and provided tenancy progression support for Lettings Manager and Negotiator. Maintained property database and CRM system with current viewings, offers and contact notes. Prepared lettings online marketing, supervising property ads on Zoopla, Rightmove, Homepage, weekly newsletters and blogposts.

Managed back-office operations and complex calendar management and scheduling of internal and external meetings and events on C-level basis. Provided sales assistance to CEO and supported viewings. Developed exclusive online and print marketing for high-end properties in the sales department.

Completed the TQUK Level 2 Fire Safety Principles (RQF) qualification in May 2018. This certification demonstrates a foundational understanding of fire safety principles.

Obtained the CSCS Card for Operatives in October 2017. This card certifies occupational competence and health and safety awareness for working on construction sites.

Activities and societies: Membership expired due to non-renewal

Achieved the MARLA - Residential Letting and Property Management Qualification. This qualification from ARLA, a leading professional body for letting agents in the UK, signifies expertise in residential letting and property management.

Acquired a Professional Real Estate License in Germany in July 2015. This license enables professional practice in the real estate sector within Germany.