At Platinum Care, I optimize backend data pipelines and client account files to improve CRM data accuracy and internal campaign delivery. I also manage order tracking and work directly with B2B clients to resolve fulfillment bottlenecks.
I create visual documentation, guides, and standard operating procedures in Canva to align management and marketing expectations. I partner across departments to resolve account discrepancies and protect client retention.
At Diamond Debt Relief, I researched corporate cash advance lawsuits and maintained client outreach databases in Google Sheets. My work contributed to a 5% increase in program enrollment during a temporary assignment.
At Kitchen and Bath Authority, I managed product catalog database lifecycles, addressed data quality issues, and supported inventory integration and product launches.
