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Sophie Harris

@sophieharris

I’m an Operations and Contract Coordinator improving service delivery through contract management, KPI reporting, and process optimisation.

United Kingdom

Message

What I'm looking for

I’m looking for a role where I can own end-to-end contract and operational coordination, drive KPI-led improvements, and maintain strong customer relationships while coordinating teams, schedules, and compliance effectively.

I’m an Operations and Contract Coordinator with 15+ years in service-based organisations, focused on managing end-to-end service delivery and strengthening customer relationships. I coordinate multiple contracts through costing, scheduling, delivery and renewal, while maintaining asset registers and producing KPI and performance reports to support operational decisions.

From reactive and planned works to engineer and subcontractor coordination, I optimise resource planning to meet KPIs and service targets. I’ve improved turnaround times by streamlining management communication, implemented a more accurate scheduling system, and strengthened customer retention through proactive, organised contract management and workflow optimisation.

Experience

Work history, roles, and key accomplishments

Current

Operations and Contract Coordinator

Current

Elite Entrance Systems Ltd

Aug 2021 - Present (4 years 9 months)

Managed 200+ customer contracts end-to-end, from costing through scheduling, delivery/renewal, and customer relationship management. Streamlined communication to reduce outstanding jobs and improve turnaround times, implemented improved scheduling to increase accuracy and efficiency, and produced KPI/performance reports and RAMS/compliance documentation.

Contract Management Scheduling KPIs RAMS Documentation Customer Relationship Management Resource Planning Process Improvement

Accounts & Financial Administrator

CPS Engineering Ltd

Feb 2021 - Aug 2021 (6 months)

Processed supplier invoices using Sage, prepared and executed monthly supplier payments, and managed credit control and customer accounts. Reconciled payments to issued invoices and maintained accurate financial records to support month-end processes.

Accounts Payable Accounts Receivable Credit Control Supplier Invoice Processing Big Change CRM Microsoft Office