At Evolution, I managed 400+ service contracts and software support agreements across the UK, Ireland, and EMEA, ensuring 100% compliance. I also analysed contract profitability and worked with Sales and Project Managers on commercially viable client proposals.
I streamlined renewal processes, reducing average renewal time by 20%, and delivered client presentations that turned complex contract and operational information into clear recommendations. I also handled invoicing and third-party service orders and maintained CRM records.
Previously, at Biffa, I coordinated the setup and amendment of 200+ contracts and services per week and resolved 300+ customer enquiries weekly. My earlier administration experience includes clinical scheduling and documentation at Practice Plus Group Diagnostics.
