In contract operations and project coordination, I researched user behaviour across a platform serving 2,000+ end-users and redesigned query routing, reducing average response time by 23%.
I analysed performance data across 30+ partners and produced insight reports that increased dashboard utilisation by 15% and informed commercial decisions. I also streamlined stock tracking and product range delivery across 1,000+ SKUs, improving inventory accuracy and reducing operational costs by about 19%.
I managed order documentation, invoicing and dispatch coordination across suppliers, saving about three hours a day on administration. I also simplified partner onboarding and operational processes, built data-validation checks, and streamlined procurement and finance workflows to reduce errors and rework.
