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Sophia Perez

@sophiaperez1

Operations Manager at Boston University who improved verification workflows and recovered $12,000 in payroll overpayments.

United States

Message

What I'm looking for

I’m eager to bring analytical rigor and operational excellence to the Mastercard Economics Institute (MEI).

At Boston University, I managed operational calendars and scheduling for 12 academic departments. I also developed verification workflows to address process gaps and reduce errors.

I built and maintained Excel reports tracking metrics and budget variances, turning complex information into actionable insights for leadership. As a Program Coordinator, I audited payroll data, identified discrepancies, and recovered $12,000 in overpayments.

I also digitized five years of paper records into a centralized repository, improving data retrieval speed by 40% and establishing consistent filing protocols.

As a Direct Care Worker with the Commonwealth of Massachusetts, I coordinate schedules across nursing and supervisory teams while maintaining HIPAA-compliant documentation. I train new staff on operational procedures and translate policies into clear guidance.

Experience

Work history, roles, and key accomplishments

Current

Direct Care Worker

Current

Commonwealth of Massachusetts

Dec 2024 - Present (1 year 11 months)

Coordinate schedules and communications across nursing and supervisory teams to ensure continuity of care. Maintain strict HIPAA compliance and documentation standards, and train new staff on operational procedures.

Coordination Communication Skills HIPAA compliance Documentation Training Mentorship

Operations Manager

Boston University

Sep 2019 - Nov 2024 (5 years 2 months)

Managed operational calendar and scheduling for 12 academic departments, coordinated cross-functional meetings, and identified process gaps to improve efficiency. Built Excel reports for budget tracking and served as primary liaison between departments and external partners.

Project Coordination Cross Functional Stakeholder Management Process documentation Gap Analysis Financial Tracking Excel Quality Assurance KPI Monitoring SAP ERP Microsoft Office SharePoint

Program Coordinator

Boston University

Nov 2017 - Aug 2019 (1 year 9 months)

Supported budget tracking and expense reporting for 60+ staff, coordinated scheduling and logistics, and audited biweekly payroll data. Digitized five years of paper records into a centralized repository, improving data retrieval speed by 40%.

Budget Tracking Expense Reporting Cross functional Coordination Scheduling Payroll Audits Data Analysis Knowledge Management Process Improvement