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Sophia Chiamaka

@sophiachiamaka

Customer Support Representative at Snowball Energy, maintaining 90% customer satisfaction and streamlining service coordination.

Nigeria

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What I'm looking for

My goal is to give customers a great experience, support the team effectively, and help the business grow steadily.

At Snowball Energy, I respond to residents’ and business owners’ questions about solar installations, energy plans, and data services. I maintained a 90% customer satisfaction rate while helping streamline onboarding and service coordination, reducing installation and activation turnaround time by 20%.

I also managed email communications, scheduled site assessments and installations, and tracked customer records to support daily operations.

At Treekle Inc., I resolved customer inquiries and escalations as a Customer Experience (Intern), achieving a 95% issue resolution rate. I used CRM tools to track interactions and shared customer feedback that contributed to product and service improvements.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Snowball Energy

Jan 2024 - Present (2 years 9 months)

Provided personalized support to residents and business owners, responding to inquiries about solar installations, energy plans, and data services while maintaining a 90% customer satisfaction rate. Streamlined onboarding and service coordination, reducing installation and activation turnaround time by 20%.

Customer Service CRM Email Management Appointment Scheduling Administrative Support Time Management Problem Solving

Customer Experience Intern

Treekle Inc.

Aug 2023 - Oct 2023 (2 months)

Resolved customer inquiries and escalations, achieving a 95% issue resolution rate and enhancing retention. Collaborated with cross-functional teams to improve the customer experience journey and used CRM tools to track interactions.

Customer Service CRM Problem Solving Collaboration Communication Skills

Education

Degrees, certifications, and relevant coursework

LinkedIn Learning

Customer Service Foundations, Customer Service

2024 - 2024

Completed courses in customer service foundations, problem-solving, and customer communication.

Federal University of Technology, Owerri

Bachelor of Science, Forensic Science

2019 - 2024

Bachelor of Science in Forensic Science, covering criminalistics, applied spectroscopy, forensic toxicology, DNA analysis, forensic anthropology, and cyber forensics.