Sophia Boma

Handled 50+ inbound and outbound calls daily, providing accurate product information and contributing to a 15% increase in customer satisfaction. Developed detailed customer records in CRM, ensuring 90% data accuracy and timely updates.

Engaged with 30+ high-value customers per month through proactive check-ins and feedback sessions, aiming for a customer retention rate of 90% or higher. Managed recruitment and training of 5-8 new customer service agents annually and led crisis management with 95% resolution within 24 hours.

Responded to an average of 200-300 customer inquiries per week via phone, emails, and chat, maintaining a response time of less than 2 minutes. Processed 100-150 customer orders per day with 99% accuracy and resolved complaints within 24 hours.

Handled 50-100 incoming inquiries via phone calls, emails, or in person, providing helpful information regarding courses, enrolment, and fees. Guided 20-30 students per week through programs and admission processes, and collaborated in organizing 3-5 events per quarter.

Improved guest satisfaction by 20% through efficient check-in/check-out and achieved a 90% response rate for client communications within 24 hours. Maintained 100% security compliance and accurate visitor logs, and trained new front desk staff.

Pursued a Bachelor of Science in Business Administration.

Completed A' Level education.