Sonya Fogarty
@sonyafogarty
Customer service professional with extensive airport operations and passenger assistance experience.
JamaicaWhat I'm looking for
I am a dedicated customer service agent with a strong background in airport operations, ticketing, check-in procedures, and baggage handling. I have supported multiple carriers and consistently delivered excellent passenger assistance and communication.
Over more than a decade in aviation ground services, I worked part-time with American Airlines and previously supported Southwest Airlines, Caribbean Airlines, and Delta Airlines at Sangster International Airport. I also served as a guidance counselor assistant and a customer service representative earlier in my career.
I hold a BS in Business Education Administration from the University of Technology Jamaica and have been recognized as a top sales agent for Caribbean Airlines Montego Bay. I bring strong organizational skills, attention to security and documentation compliance, and a customer-first ethos to every role.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
American Airlines
Jan 2021 - Present (5 years)
Provide passenger assistance, process reservations and tickets, perform check-in in compliance with travel and security procedures, and handle customer baggage at Sangster International Airport.
Ground Services Agent
GCG Ground Services
Jan 2012 - Jan 2021 (9 years)
Provided passenger assistance, processed reservations and tickets, conducted compliant check-ins, and handled baggage for Southwest Airlines, Caribbean Airlines and Delta at Sangster International Airport from 2012–2021.
Guidance Counselor Assistant
Herbert Morrison Technical High School
Jan 2011 - Jan 2012 (1 year)
Assisted students with academic and vocational development, supported counseling activities, and coordinated student guidance resources during the 2011–2012 academic year.
Customer Service Representative
Register General Department
Jan 2010 - Jan 2011 (1 year)
Handled public inquiries and provided customer service support at the Register General Department during 2010–2011, maintaining records and assisting with administrative processes.
Education
Degrees, certifications, and relevant coursework
UJUniversity of Technology, Jamaica
Bachelor of Science, Business Education Administration
2016 - 2022
Completed a Bachelor of Science in Business Education Administration between 2016 and 2022.
Herbert Morrison Technical High School
High School Diploma, General Secondary Education
2005 - 2010
Attended secondary school and obtained a High School Diploma with six CXC passes including English and Information Technology.
Unknown (Associate Degree in Business Administration)
Associate Degree in Business Administration, Business Administration
Awarded an Associate Degree in Business Administration (institution and dates not provided).
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
Interested in hiring Sonya?
You can contact Sonya and 90k+ other talented remote workers on Himalayas.
Message SonyaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
