Open to opportunities

Arianna Irving

@ariannairving

Message

Detail-oriented aviation customer service professional with six+ years delivering exceptional passenger support.

Jamaica

Message

What I'm looking for

I am seeking a customer-facing or operations role—onsite or remote—where I can apply aviation service expertise, problem-solving, and teamwork to improve passenger experience and operational efficiency.

I am a detail-oriented aviation and customer service professional with over six years of hands-on experience in fast-paced airport environments. I consistently deliver high-quality passenger support, handling check-ins, ticketing, baggage issues, and conflict resolution using systems such as Amadeus and Sabre.

I collaborate effectively with cross-functional airline teams to ensure smooth daily operations and regulatory compliance, and I have coordinated logistics between catering and airline staff to improve service accuracy and timeliness. I am tech-savvy with experience in remote communication tools, CRM/reservation systems, and Microsoft Office.

Adaptable and calm under pressure, I bring strong communication, time-management, and team leadership skills to remote or in-person roles, and I am pursuing a Bachelor of Science in International Relations to broaden my professional perspective.

Experience

Work history, roles, and key accomplishments

Current

Passenger Service Agent

Current

Menzies Aviation

Oct 2019 - Present (6 years 5 months)

Delivered exceptional customer service in a high-traffic airport environment, managing check-ins, boarding, ticketing and baggage resolution while ensuring regulatory compliance and operational efficiency.

Customer Service Sabre Ticketing Conflict Resolution Communication Time Management

Customer Service Agent

Goddard Catering Group

Sep 2018 - Oct 2019 (1 year 1 month)

Managed customer orders and coordinated logistics between catering and airline staff to ensure timely delivery, resolved client concerns, and maintained accurate administrative records to improve service satisfaction.

Customer Service Logistics Administrative Support Record keeping Conflict Resolution Communication CRM

Volunteer Assistant

National Youth Service

May 2016 - Present (9 years 10 months)

Assisted teachers with classroom activities and student support, and participated in community outreach and service-learning projects to support educational programs.

Student Support Community Outreach Program Support Communication Teamwork

Education

Degrees, certifications, and relevant coursework

University of the West Indies

Bachelor of Science, International Relations

2021 -

Pursuing a Bachelor of Science in International Relations with coursework underway since September 2021.

St. James High School

High School Diploma, General Secondary Education

2011 - 2018

Activities and societies: Two-Year Senior Prefect; awarded for Outstanding Performance in Religious Education; participated in community outreach and volunteer programs.

Completed high school education and obtained a High School Diploma with leadership roles including Two-Year Senior Prefect.