LSLottoya Scott
@lottoyascott
Results-oriented airport manager with a focus on customer service excellence.
JamaicaWhat I'm looking for
I am a results-oriented professional with over a decade of experience in airport operations and customer service. My career has been defined by my ability to manage complex operations while ensuring exceptional service delivery. As an Airport Manager at Copa Airlines, I successfully directed daily operations across multiple international airports, achieving corporate goals related to performance, safety, and regulatory compliance.
My leadership style emphasizes communication and team development, allowing me to foster strong relationships with both customers and team members. I am fluent in English and Spanish, which has enabled me to effectively address diverse customer needs and resolve issues with professionalism. I am dedicated to continuous improvement and have implemented cost-saving measures while maintaining high service standards.
Experience
Work history, roles, and key accomplishments
Airport Manager
Copa Airlines
Oct 2014 - Dec 2023 (9 years 2 months)
Managed daily operations at multiple international airports, ensuring compliance with safety regulations and corporate goals. Led a diverse workforce, improved service delivery, and addressed customer feedback effectively.
Customer Service Duty Manager
Flight Support Limited
May 2012 - Oct 2014 (2 years 5 months)
Supervised customer service teams for major airlines, enhancing service quality and resolving customer issues. Provided leadership support and maintained clear communication with team members.
Customer Service Agent
Caribbean Airlines
Jul 2011 - May 2012 (10 months)
Provided exceptional customer service, managed reservations, and assisted passengers during check-in and boarding processes. Acted as a translator for Spanish-speaking customers.
Customer Service Supervisor
AJAS Limited
Aug 2007 - Jul 2011 (3 years 11 months)
Supervised a large team, ensuring adherence to company policies and enhancing customer service quality. Coordinated training and translated materials for staff.
English Language Assistant
University of Pamplona
Aug 2006 - Aug 2007 (1 year)
Lectured undergraduate students in English, developed lesson plans, and coordinated cultural workshops to enhance language learning.
Spanish Language Teacher
Fair Prospect High School
Jan 2001 - Jan 2003 (1 year 11 months)
Taught Spanish to English-speaking students, prepared lesson plans, and organized cultural activities to foster a positive learning environment.
Education
Degrees, certifications, and relevant coursework
University of the Commonwealth Caribbean
Certificate, Financial Securities Management
2024 - 2024
Completed a Financial Securities Management Certificate program, focusing on the principles and practices of financial securities management.
University of the West Indies
Bachelor of Arts, Language and Linguistics
2003 - 2006
Earned a Bachelor of Arts in Language and Linguistics, studying the structure, use, and psychology of language.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
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