Sonya Davis

Started in production, then moved to X-Ray Operator and Quality positions. Learned calibration of scales, temperature requirements, belt inspections, and piece size/weight checks. Member of the Safety Team.

Handled customer inquiries, resolved complaints, processed orders and credit card transactions, and assisted with technical issues. Promoted to QA in January 2020, scoring agent calls based on QA requirements.

Assisted with sales, stocking, special orders, and receiving inventory. Became a trusted keyholder for opening and closing within a few weeks.

Checked customers in and out, made reservations, assisted with special requests, ensured correct room charges and balanced register.

Took calls from vendors regarding repairs to appliances, pool equipment, HVAC, plumbing, and electrical. Verified homeowner coverage and authorized or denied repairs or replacements.

Worked in sequencing pulling parts and sending them to Kia plant. Assembled doors for Kia and Hyundai plants, verifying product quality before continuing through production.

Inspected part projection sheets, ensured sufficient parts, pulled parts as labels printed, and loaded them onto carts for shipment.

Followed lesson plans left by teachers, maintained order in the classroom, and wrote disciplinary notes when necessary.

Provided care for an individual, including preparing meals, administering medications, cleaning, and assisting with daily tasks and appointments.

Prepared for shifts by cutting lemons, onions, making salads and condiments. Took food and drink orders, ensured customer satisfaction, and cleaned tables.

Facilitated conference calls for corporate companies, contacted customers 72-48 hours prior to calls, assigned calls to operators, and ensured adequate staffing on bridges.

Took orders from customers, maintained a great dining experience, hosted, kept track of to-go orders, and ran the register.

Dealt with customers on a day-to-day basis, helped with checkout, stocked shelves, and assisted in locating products. Participated in daily motivation meetings.

Took audio and video reservations, helped customers with conference problems, assisted on the call execution floor, and led calls two days a week. Promoted to expert reservationist and later became Team Lead for 3rd shift.

Operated the machine by doffing yarn when spindles were full and setting up new spindles. Attended daily safety meetings.

Threaded the machine and ran warps of cotton for sheets to be made on the looms.

Pursued an Associate's degree in Accounting from August 2012 to April 2013.

Earned a GED in General Studies from the State of Alabama in August 1998.