
Robbey Weas
@robbeyweas
Customer service representative at Optimum handling technical support, billing, and account management inquiries across 125 weekly calls.
What I'm looking for
At Optimum, I handle an average of 125 incoming calls weekly, addressing technical support, billing inquiries, and account management issues.
At Maximus, I assisted customers with application submissions and missing information, managed customer accounts, and resolved technical support and account management inquiries. My experience also includes customer retention at Suddenlink Communications.
Experience
Work history, roles, and key accomplishments
CSR- B2B
Optimum
Aug 2022 - Present (4 years 3 months)
Handled an average of 125 incoming calls weekly, addressing technical support, billing inquiries, and account management issues. Worked 40+ hours a week.
Customer Service Representative
Maximus
Aug 2020 - Apr 2021 (8 months)
Handled 50+ customer inquiries daily, assisting with application submissions and gathering missing information while managing a multi-line phone system. Resolved an average of 15 customer issues daily, focusing on technical support and account management.
Machine Operator
Custom Pak
Jan 2020 - May 2020 (4 months)
Formed plastic molds with strong attention to detail in a safety-first manner. Maintained a clean work environment and demonstrated strong teamwork.
Retention Agent
Suddenlink Communications
Oct 2016 - Nov 2018 (2 years 1 month)
Assisted customers with technical issues, adjusted billing, and retained revenue for the company. Helped customers understand their bills.
Shipping Loader
Family Dollar
Dec 2015 - Aug 2016 (8 months)
Loaded product onto a trailer from a conveyor belt and maintained a clean and easy-to-work-in environment.
Cook/Prep
Jumers Casino & Hotel
Aug 2014 - Dec 2015 (1 year 4 months)
Performed cooking duties, maintained cleanliness and proper food temperature levels to avoid food poisoning, and provided customer service. ServSafe certified.
Allocator
Allocator
Apr 2014 - Aug 2014 (4 months)
Started as an unloader, building experience lifting and packaging painted parts. Trained to use a hoist and later promoted to allocator, tagging and tracking parts as they came onto and off of the paint line.
Education
Degrees, certifications, and relevant coursework
Illinois State University
GED, General Education
Earned a GED from Illinois State University in Rock Island, IL in 2016.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
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