kanesha martin

Answered inbound and outbound calls for a mental health hotline, provided resources and support to callers, and escalated urgent cases to appropriate services.

Cleaned and inspected guest rooms to hotel standards, maintained inventory of supplies, and reported maintenance issues to ensure guest satisfaction.

Handled inbound and outbound calls for unemployment assistance including filing claims, submitting claim corrections, escalating issues, and resolving payment questions for claimants.

Delivered subscribed newspapers on schedule to customers across assigned routes, maintained delivery accuracy and customer service communication.

Answered calls to assist clients with Medicaid, food stamp, and cooling assistance applications, guiding applicants through forms and eligibility requirements.

Operated and maintained spinning machinery, ensured cotton ran correctly, performed troubleshooting and general housekeeping to maintain production flow.

Prepared mixed drinks, managed cash register, opened and closed the bar, handled orders and inventory, and performed general housekeeping and customer service duties.

Served as manager on duty overseeing service, ran the bar and register, handled escalations, managed orders and inventory, and performed opening/closing and service duties.

Operated and maintained production machines, ensured chicken moved correctly through the line, performed machine adjustments and quality checks to maintain production standards.

Completed secondary education at Morehead High School in Eden, NC from August 2004 to June 2008.