Hanzala Khan
@hanzalakhan1
Customer Care and Data Processing Officer driving accurate reporting and excellent service.
PakistanWhat I'm looking for
I’m a Customer Care and Data Processing Officer with a proven track record of handling high-volume inbound requests while resolving account, service, and procedure queries to ensure customer satisfaction. I managed customer complaints and service requests across calls, WhatsApp, and email, while coordinating with internal departments and maintaining accurate records through MIS reporting and data tracking.
In my current role and outreach projects, I lead structured data collection and verification using Google Forms and WhatsApp workflows, compile reports, and process data for further action. I also craft call scripts and data-collection frameworks to improve communication efficiency, strengthen student engagement, and support successful recruitment objectives—backed by certifications in Data Analytics & Business Intelligence, Customer Relationship Management, leadership, and digital marketing.
Experience
Work history, roles, and key accomplishments
Customer Care Officer
The Citizens Foundation
Jan 2019 - Present (7 years 5 months)
Handled high-volume inbound calls and resolved customer inquiries related to accounts, services, and procedures. Managed complaints and service requests via calls, WhatsApp, and email (2019–2021) while coordinating with internal departments to process requests and maintain accurate MIS/data-tracking records.
Project Management Officer
The Citizens Foundation
Jan 2023 - Jan 2025 (2 years)
Led alumni data collection and filtering for a university outreach project, compiling reports and processing data for follow-up actions. Improved data accuracy and operational efficiency by building structured Google Forms and WhatsApp data-collection and verification workflows, and ensured timely submission of project reports and documentation.
Education
Degrees, certifications, and relevant coursework
Virtual University of Pakistan
Bachelor of Business Administration, Business Administration
2024 -
Pursuing a BBA at Virtual University of Pakistan starting in 2024 (ongoing).
GOVT. ISLAMIA COMMERCE & ARTS BOYS COLLEGE
Intermediate (Commerce), Commerce
2019 - 2021
Completed Intermediate (Commerce) from 2019 to 2021 at GOVT. ISLAMIA COMMERCE & ARTS BOYS COLLEGE.
TAHA SECONDARY SCHOOL
Matric (Computer Science), Computer Science
Completed Matric in Computer Science at TAHA SECONDARY SCHOOL, building skills in professional email handling and Microsoft Excel.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
Skills
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