Sonia Shah

I am a dedicated and multilingual professional with extensive experience in over-the-phone interpretation and customer service. Fluent in Urdu and English, I excel in facilitating communication in diverse and fast-paced environments. My ability to handle sensitive and complex conversations with clarity and empathy has been a cornerstone of my career.

Currently, I work as an Urdu Interpreter at DigitalSkills, where I provide accurate and culturally appropriate interpretation services across various sectors, including legal and medical. My previous role as a Call Centre Representative at Globex Solutions allowed me to hone my customer service skills, where I consistently delivered exceptional support and resolved inquiries effectively.

With a background in e-commerce and a strong focus on customer satisfaction, I bring a customer-centric approach to all my work. I am passionate about using my skills to enhance communication and foster understanding in every interaction.