Open to opportunities

Sayantan Banerjee

@sayantanbanerjee

Message

I investigate payment fraud, chargebacks, and account takeover cases to reduce losses and improve operations.

Zimbabwe

Message

At Newfold Digital, I investigate approximately 120 fraud cases daily with 92% investigation accuracy, conducting KYC, payment risk assessments, account validation, and chargeback investigations across PayPal, Razorpay, PayU, and CCAvenue.

Previously at Amazon, I investigated payment fraud, account takeover, money laundering, and high-risk transactions while managing live customer escalations and balancing fraud prevention with customer experience. I was named Best Performer for five consecutive months.

I identify fraud trends, perform root cause analysis, recommend preventive controls, and partner with Risk, Security, and Engineering teams. I also mentor new joiners and use Advanced MS Excel, SQL, and case management tools to improve fraud detection quality and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Fraud Prevention Specialist

Current

Newfold Digital

Mar 2023 - Present (3 years 5 months)

Investigates approximately 120 fraud cases daily while maintaining 92% investigation accuracy. Conducts KYC, payment risk assessments, and account validation, and handles chargebacks for PayPal, Razorpay, PayU, and CCAvenue.

Fraud Operations Fraud Detection Payment Risk Digital Payments Chargebacks KYC Account Compromise Transaction Monitoring Financial Crime Risk Assessment Root Cause Analysis SLA Management SQL Case Management

Fraud Analyst

Amazon

Aug 2019 - Feb 2023 (3 years 6 months)

Investigated payment fraud, account takeover (ATO), money laundering, and high-risk transactions. Managed live customer escalations while balancing fraud prevention with customer experience, and performed fraud trend analysis, root cause analysis, and risk assessments.