Sonia Bout
@soniabout
Experienced leader in project controls and operations management.
What I'm looking for
I am a seasoned professional with extensive experience in project controls and operations management, currently serving as Lead-SVP at Citicorp Services India. My role involves collaborating with stakeholders to align strategic initiatives with organizational goals, managing risk and compliance, and driving talent management and leadership development. I have successfully implemented internal controls and process improvements that enhance operational efficiency and ensure compliance with regulatory requirements.
Throughout my career, I have led cross-functional teams and initiatives that foster a culture of excellence and continuous development. My commitment to diversity, equity, and inclusion has been recognized through multiple awards, and I have cultivated strong partnerships with internal stakeholders to achieve business objectives. I am passionate about mentoring and developing talent, ensuring that my teams are equipped with the skills necessary to thrive in a dynamic environment.
Experience
Work history, roles, and key accomplishments
Project Controls and Operations Global Lead-SVP
Citicorp Services India Private Limited
Jul 2022 - Present (2 years 11 months)
Collaborated with stakeholders and leadership to create strategic initiatives aligned with organizational goals. Managed risk, governance, compliance, and business continuity audits. Drove talent management, leadership development, and succession planning to ensure a highly skilled workforce.
ICG O&T Financial Risk and Governance- VP
Citicorp Services India Private Limited
Apr 2020 - Jul 2022 (2 years 3 months)
Managed hiring processes for ICG O&T across strategic global locations and delivered strategic guidance on resourcing demand management. Led efforts in promoting diversity through internal mobility and external referrals. Established an end-to-end virtual onboarding model, achieving recognition through multiple awards.
Data and Regulatory Site Chief of Staff and PMO-AVP
Citicorp Services India Private Limited
Jan 2019 - Mar 2020 (1 year 2 months)
Oversaw Chief of Staff and PMO responsibilities for Data Regulatory and Capital Markets Technology, including recruitment processes and PTS-W report generation. Facilitated communication between senior management and staff to streamline operations. Implemented risk management strategies to mitigate potential challenges.
Citi Markets Chief of Staff
Citicorp Services India Private Limited
Oct 2017 - Dec 2018 (1 year 2 months)
Played a major role in the build-out of Citi Markets, derivatives, and Rates department, growing from 50 to 400 personnel. Developed and coordinated an orientation plan for all new hires, ensuring a smoother onboarding transition. Led strategic initiatives and presented results to senior stakeholders.
FxRD & Data Reg and CMO Chief of Staff
Citicorp Services India Private Limited
Oct 2017 - Dec 2018 (1 year 2 months)
Led a dual role as Chief of Staff and PMO for Forex, Rates and Derivatives, managing diverse activities to support the global organization. Collaborated with Finance, HR, Risk & Control, and Procurement teams on strategic initiatives. Managed full-cycle resource planning and streamlined reporting processes.
Analyst
Barclays Investment Bank
Aug 2012 - Sep 2013 (1 year 1 month)
Led the growth of the investment bank's department to 300 personnel within one year. Delivered administrative support for recruitment and onboarding processes of new joiners. Optimized existing analytical models for increased efficiency and accuracy.
Deputy Manager, Training – Virgin Media
IBM Daksh Business Process Services
Aug 2006 - Apr 2010 (3 years 8 months)
Managed training operations for the Virgin Media project, delivering comprehensive training function reports and modifying BPMS documents. Streamlined BPMS training processes for IBM across India and Philippines locations. Championed employee development, focusing on recognition and professional growth.
Trainer
Oceans Connect (I) PVT Ltd.
Oct 2003 - Jul 2006 (2 years 9 months)
Developed and delivered sales and customer service training programs, including tailored one-to-one and group coaching sessions. Performed comprehensive training needs assessments for over 50 outbound associates. Led diversity initiatives, enhancing workplace culture through inclusion and collaboration programs.
Project Manager Retail Sales
Craftsbridge India Pvt. Ltd
Apr 2003 - Sep 2003 (5 months)
Managed projects with NGOs in India for handicraft and apparel coordination, and client services for major retail stores. Developed detailed NGO databases to streamline project management. Fostered strong client, stakeholder, and team member relationships to enhance trust.
Manager, Business Development
RCMS India Pvt. Ltd.
Oct 2002 - Mar 2003 (5 months)
Marketed software products and provided client servicing to various large industries in Pune. Focused on expanding business relationships and ensuring client satisfaction. Identified and pursued new opportunities to drive sales.
Marketing Executive
ITB (I) Pvt. Ltd
Jun 2002 - Oct 2002 (4 months)
Developed business in software outsourcing contracts and projects for the European Market. Identified and pursued new opportunities to expand the company's international presence. Managed client relationships and contract negotiations.
Business Development Associate
Terraco India Pvt. Ltd.
Aug 2001 - Jun 2002 (10 months)
Developed business contracts for the domestic market, focusing on identifying and securing new opportunities. Built relationships with potential clients to drive sales and market penetration. Contributed to overall business growth strategies.
Merchandising Manager (Exports)
Rass Exports
Dec 1995 - Feb 2000 (4 years 2 months)
Sourced handicrafts and ladies’ garments for a wholesaler in Scandinavia, managing all pre and post shipment documentation. Responsible for client servicing and business development in the export market. Ensured smooth international trade operations.
Merchandising Manager
Weikfield
Sep 1995 - Dec 1997 (2 years 3 months)
Collaborated with importers/buyers from Europe, USA, and the Gulf region to produce men's garments according to client specifications. Ensured quality control and managed production processes to meet international standards. Oversaw supply chain and delivery schedules.
Coordinator
Times of India
Jun 1996 - May 1997 (11 months)
Served as a facilitator for over 40 schools and junior colleges in Pune. Coordinated various activities and communications between the organization and educational institutions. Ensured smooth execution of programs and events.
Merchandising Manager
Kusun Arts
Aug 1994 - Aug 1995 (1 year)
Collaborated with importers/buyers from Europe and USA, designing and printing/dyeing fabrics based on fashion trends. Ensured compliance with the highest quality checks as per international standards. Participated in international trade fairs to showcase products.
Education
Degrees, certifications, and relevant coursework
Aptech
Certified E-Commerce Professional, E-Commerce
Completed a professional certification in E-Commerce, gaining expertise in web technologies and site management. Studied HTML, Visual Basic 6.0, Java Script, Java, ASP, and Site Server Management.
Symbiosis Institute of Foreign Trade
Post Graduate Diploma, International Trade
Obtained a Post Graduate Diploma in International Trade from Symbiosis Institute of Foreign Trade. Focused on global business practices and trade regulations.
BMCC
Bachelor of Commerce, Mercantile & Company Law
Grade: First Division
Earned a Bachelor of Commerce degree with a focus on Mercantile & Company Law. Graduated with First Division honors.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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