Sonia Bout

Collaborated with stakeholders and leadership to create strategic initiatives aligned with organizational goals. Managed risk, governance, compliance, and business continuity audits. Drove talent management, leadership development, and succession planning to ensure a highly skilled workforce.

Managed hiring processes for ICG O&T across strategic global locations and delivered strategic guidance on resourcing demand management. Led efforts in promoting diversity through internal mobility and external referrals. Established an end-to-end virtual onboarding model, achieving recognition through multiple awards.

Oversaw Chief of Staff and PMO responsibilities for Data Regulatory and Capital Markets Technology, including recruitment processes and PTS-W report generation. Facilitated communication between senior management and staff to streamline operations. Implemented risk management strategies to mitigate potential challenges.

Played a major role in the build-out of Citi Markets, derivatives, and Rates department, growing from 50 to 400 personnel. Developed and coordinated an orientation plan for all new hires, ensuring a smoother onboarding transition. Led strategic initiatives and presented results to senior stakeholders.

Led a dual role as Chief of Staff and PMO for Forex, Rates and Derivatives, managing diverse activities to support the global organization. Collaborated with Finance, HR, Risk & Control, and Procurement teams on strategic initiatives. Managed full-cycle resource planning and streamlined reporting processes.

Led the growth of the investment bank's department to 300 personnel within one year. Delivered administrative support for recruitment and onboarding processes of new joiners. Optimized existing analytical models for increased efficiency and accuracy.

Managed training operations for the Virgin Media project, delivering comprehensive training function reports and modifying BPMS documents. Streamlined BPMS training processes for IBM across India and Philippines locations. Championed employee development, focusing on recognition and professional growth.

Developed and delivered sales and customer service training programs, including tailored one-to-one and group coaching sessions. Performed comprehensive training needs assessments for over 50 outbound associates. Led diversity initiatives, enhancing workplace culture through inclusion and collaboration programs.

Managed projects with NGOs in India for handicraft and apparel coordination, and client services for major retail stores. Developed detailed NGO databases to streamline project management. Fostered strong client, stakeholder, and team member relationships to enhance trust.

Marketed software products and provided client servicing to various large industries in Pune. Focused on expanding business relationships and ensuring client satisfaction. Identified and pursued new opportunities to drive sales.

Developed business in software outsourcing contracts and projects for the European Market. Identified and pursued new opportunities to expand the company's international presence. Managed client relationships and contract negotiations.

Developed business contracts for the domestic market, focusing on identifying and securing new opportunities. Built relationships with potential clients to drive sales and market penetration. Contributed to overall business growth strategies.

Sourced handicrafts and ladies’ garments for a wholesaler in Scandinavia, managing all pre and post shipment documentation. Responsible for client servicing and business development in the export market. Ensured smooth international trade operations.

Collaborated with importers/buyers from Europe, USA, and the Gulf region to produce men's garments according to client specifications. Ensured quality control and managed production processes to meet international standards. Oversaw supply chain and delivery schedules.

Served as a facilitator for over 40 schools and junior colleges in Pune. Coordinated various activities and communications between the organization and educational institutions. Ensured smooth execution of programs and events.

Collaborated with importers/buyers from Europe and USA, designing and printing/dyeing fabrics based on fashion trends. Ensured compliance with the highest quality checks as per international standards. Participated in international trade fairs to showcase products.

Completed a professional certification in E-Commerce, gaining expertise in web technologies and site management. Studied HTML, Visual Basic 6.0, Java Script, Java, ASP, and Site Server Management.

Obtained a Post Graduate Diploma in International Trade from Symbiosis Institute of Foreign Trade. Focused on global business practices and trade regulations.

Grade: First Division

Earned a Bachelor of Commerce degree with a focus on Mercantile & Company Law. Graduated with First Division honors.