Raj Kamal

Successfully managed multiple projects concurrently, ensuring timely execution, optimal resource utilization, and high-quality deliverables. Acted as the central point of contact for Risk and Control, ensuring regulatory adherence and effectively managing compliance-related matters.

Performed operating effectiveness reviews to ensure all RCSA controls were executed appropriately as per control frequency. Delivered Risk and Control awareness training and improved risk culture within the team.

Served as the primary expert and reference point for complex and technical queries, providing guidance on operational processes and resolving issues for team members. Handled the Mandate Change process along with other sub-processes, managing consistent challenging volumes and service levels.

Conducted training across multiple processes, including Standing Orders New and BACS, ensuring operational consistency and team readiness. Supported the Process Expert in quality control, assisting with process audits and providing real-time clarification for processors.

Performed duties as an Officer Process at the O1 Level. Gained foundational experience in information processing services.

Completed a Master of Business Administration with a specialization in Operations Management. Focused on developing leadership skills and expertise in operational efficiency, risk control, and cost management within the banking sector.

Obtained a Bachelor's degree in Physics. This foundational education provided a strong analytical background and problem-solving skills.