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Sondra Ruiz Martinez

@sondraruizmartinez

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SSI Coordinator at 7-eleven Inc resolving item data issues and supporting accurate store ordering and pricing.

United States

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What I'm looking for

I'm eager to secure a challenging position in a company that would benefit from my experience in telecommunications, information technology, and retail/merchandising, including project management, quality assurance, administrative support, data entry, scheduling, and customer service.

At 7-eleven Inc, I analyze and resolve item data issues so stores can scan, order, invoice, and receive products accurately. I also provide item information for cost and retail maintenance and develop reports for merchandising teams.

Earlier, I coordinated schedules, staffing, and project logistics at The Beam Team and Apollo Retail Specialists. At Sprint/Nextel, I supported quality assurance and governed test environments, while my work at VarTec included testing, order management, and customer service.

Experience

Work history, roles, and key accomplishments

Current

SSI Coordinator

Current

7-Eleven Inc

Apr 2022 - Present (4 years 6 months)

Analyze, research, and resolve problems related to new items or changes for existing items, enabling POS scanning, ordering, invoicing, and deliveries. Provide expert-level knowledge on ancillary systems and perform cross-functional activities.

Data Entry Analytical Skills Problem Solving Merchandising Help Desk Support Microsoft Office Internet Research

Accounting Clerk/Data Entry

KForce Professional Staffing

Sep 2021 - Apr 2022 (7 months)

Analyzed, researched, and resolved problems related to creating new items for store support.

Data Entry Analytical Skills Problem Solving

Department Coordinator

The Beam Team

Mar 2020 - Mar 2021 (1 year)

Secured, negotiated, and managed all temp and partner labor, communicating coverage to management and field teams. Assessed labor needs and performed various administrative duties.

Vendor Management Communication Skills Scheduling Administrative Support

Scheduling Coordinator

The Beam Team

Nov 2015 - Mar 2020 (4 years 4 months)

Created and managed work schedules, coordinated travel and temp labor, and ensured all jobs were on schedule with changes communicated to management and field teams.

Scheduling Coordination Communication Skills Travel Coordination Email Management

District Coordinator

Apollo Retail Specialists

Mar 2013 - Jan 2015 (1 year 10 months)

Planned and organized district work schedules, ensured work orders were accurate, and monitored technician performance. Provided input on personnel recommendations and scheduling improvements.

Scheduling Personnel Management Customer Service Database Management telephone etiquette

Implementation Coordinator

Insight Global, Inc.

Mar 2011 - Mar 2013 (2 years)

Handled case management and scheduling of installation events, coordinated IT techs for client training, and tracked implementations and equipment. Created user IDs and passwords and coordinated with phone companies.

Scheduling Coordination IT Support Customer Service Project Tracking

Test Engineer I

Sprint/Nextel

Apr 2006 - Feb 2009 (2 years 10 months)

Facilitated test environmental changes as IT Governance for testing and managed test environments for over 1000 applications. Ensured quality control of IT infrastructure changes using HP OpenView Service Desk.

Quality Assurance Change Management HP Openview Test Environment Management IT Governance

Test Engineer I

Comsys

Nov 2005 - Apr 2006 (5 months)

Quality Assurance Change Management HP Openview Test Environment Management IT Governance

Project Coordinator

VarTec

Sep 2003 - Oct 2005 (2 years 1 month)

Coordinated integrated-testing phases for project management projects, gathered and defined test data, and analyzed and reported issues. Created process documentation and trained on business processes.

Project Coordination Quality Assurance Test Planning Documentation Training

Order Management Specialist I

VarTec Telecom

Jul 2000 - Sep 2003 (3 years 2 months)

Managed end-to-end order provisioning for business and residential accounts, resolved escalated customer issues, and ensured data integrity between systems. Created and executed exception reports and provided management forecasts.

Order Management Data Entry Customer Service Data Integrity Reporting

Customer Service Associate

VarTec Telecom

Jan 1999 - Jul 2000 (1 year 6 months)

Provided customer service and support for inbound/outbound calls, resolving disputes and inquiries regarding payment issues. Established and addressed customer credit information and operated computer terminals to access multiple systems.

Customer Service Problem Solving Collections Data Entry Communication Skills