Laytoa McKinney
@laytoamckinney
I support customer orders, logistics, and operations with reliable service and strong organization.
United StatesWhat I'm looking for
I've supported operations at Stanley Black & Decker Tools in Concord, processing orders, invoices, credits, returns, and customer inquiries.
I track proof of delivery and drop-shipment ETAs while building relationships with customers and vendors. My work relies on negotiation, problem-solving, reliability, and clear communication.
Previously, I handled customer payments, data entry, open-order tracking, records, correspondence, and employee route scheduling at Concord Telephone Company. I work effectively both independently and as part of a team in call-center environments.
I also assisted with store operations at Domino's Pizza, including customer complaints, order execution, inventory, phone coverage, and driver routing. I'm trained in leadership and management, OSHA, core recruitment, and project management software.
Experience
Work history, roles, and key accomplishments
Purchasing assistant evaluating customer demands, processing orders, invoices, credits/returns, and responding to customer inquiries. Tracked proof of delivery and ETA on drop shipments.
Customer Service Representative
Concord Telephone Company
Nov 2002 - Mar 2004 (1 year 4 months)
Handled customer payments, performed data entry, tracked open orders, scheduled employee routes, and maintained records in a call center environment.
Managed store operations, resolved customer complaints, executed orders, and organized the store. Also handled pizza making, phone answering, route driving, and quality inventory.
Education
Degrees, certifications, and relevant coursework
Rowan-Cabarrus Community College
Associate Degree, General Studies
1999 - 2004
Earned an Associate degree from Rowan-Cabarrus Community College.
A.L. Brown High School
High School Diploma, General Studies
1995 - 1999
Completed high school education, earning a high school diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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