sondos khider
@sondoskhider
I resolve customer complaints and lead support teams across automotive customer service.
EgyptWhat I'm looking for
I've led customer service teams at SOUDI GROUP (Modern Motors–NISSAN), managing inbound inquiries, consumer protection issues, and international complaints within SLA.
I bring 15+ years in customer service, complaint resolution, and team leadership in the automotive sector. I coach teams on communication and customer satisfaction, and use Microsoft Office, SAP, Microsoft Dynamics CRM, and IBM AS400 to deliver fast, friendly, effective support.
Experience
Work history, roles, and key accomplishments
HR Supervisor
Royal Pyramids Language School
Supervised human resources operations and supported staff management at a language school.
Education
Degrees, certifications, and relevant coursework
Cairo Higher Institute of Social Work
Diploma, Social Work
2005 - 2006
Grade: Very Good
Completed a Diploma with a grade of Very Good from the Cairo Higher Institute of Social Work.
Cairo Higher Institute of Social Work
Bachelor of Science, Social Work
2001 - 2005
Earned a Bachelor of Science in Social Work from the Cairo Higher Institute of Social Work.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
Skills
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