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sonal singh

@sonalsingh11

Leave Management Specialist at State of Vermont who guided employees through FMLA and leave cases.

At State of Vermont, I managed family and medical leave matters for executive branch employees, guiding cases from initiation through documentation review, tracking, designation, and closure.

I coordinated medical certifications and follow-up between employees, supervisors, medical professionals, payroll, and HR partners. I also interpreted FMLA requirements, collective bargaining agreements, and state procedures while maintaining complete case records.

At Jubilant FoodWorks Ltd., I supported recruiting for Domino's Pizza, Dunkin' Donuts, and Popeyes. I coordinated interviews and offers, tracked onboarding compliance through the Zing portal, and supported diversity hiring initiatives, including #Pinkathon event drives.

Earlier, I managed recruitment operations and team delivery at Conciento Resource Management Limited - EMREC and led full life-cycle recruiting at BSL Consulting LLC. My experience also includes customer service and technical support at Barclays Shared Services, HCL Technologies BPO Services Ltd., and Efunds International Ltd. - Fiserv.

Experience

Work history, roles, and key accomplishments

Leave Management Specialist I

State of Vermont

Jun 2023 - Nov 2025 (2 years 5 months)

Managed family and medical leave matters for executive branch employees, providing timely guidance and coordinating documentation. Interpreted and administered complex leave regulations including FMLA while maintaining consistent documentation.

FMLA Administration Leave Of Absence (LOA) Case Management Medical Documentation Certification Tracking Policy Compliance Employee Coordination Payroll Coordination HR Coordination

Assistant Manager - Human Resources

Jubilant FoodWorks Ltd.

Aug 2022 - Nov 2022 (3 months)

Supported HR and talent acquisition for Domino's Pizza, Dunkin' Donuts, and Popeyes, managing technical and non-technical hiring. Conducted interviews, finalized offers, and coordinated candidate movement through the recruitment process.

Talent Acquisition Full Cycle Recruiting Interview Coordination Offer Management Salary Negotiation Compliance Onboarding Zing Social media sourcing Diversity Hiring Team Leadership

Talent Acquisition Manager

Conciento Resource Management Limited - EMREC

Dec 2020 - Jul 2022 (1 year 7 months)

Managed end-to-end recruitment life cycle activities, from sourcing strategy through interview coordination, offer management, and onboarding. Led recruiting team operations and implemented strategic staffing policies aligned with client requirements.

Recruitment Sourcing Interviewing Offer Management Onboarding Offboarding Payroll Administration Appraisal Coordination Performance Reviews Training SLA Adherence SOP Adherence Behavioral Interviewing Job Board LinkedIn Monster Naukri.Com Cold Calling Referrals

Team Lead - Talent Acquisition

BSL Consulting LLC

Dec 2016 - Nov 2020 (3 years 11 months)

Led full life-cycle recruiting for multiple roles across IT and non-IT industries, supporting high-volume staffing needs. Conducted behavioral interviews, managed candidate pipelines using Taleo, and extended offers with salary negotiation.

Full Cycle Recruiting Behavioral Interviewing Candidate Assessments Sourcing Taleo Offer Management Salary Negotiation Client Management Team Leadership Strategic Staffing Cost Effective Sourcing Diversity Recruiting

Personal Banker, Retail Operations / Customer Service Advisor

Barclays Shared Services

Aug 2011 - Jun 2013 (1 year 10 months)

Provided customer service support for Barclays banking customers, answering account-specific questions and resolving product-related inquiries. Assisted with savings account openings, account servicing, and escalation handling.

Customer Service Banking Operations Account Servicing Escalation Handling Upselling Avaya IEX Team Communication

Senior Technical Support Officer (Level 2 Support)

HCL Technologies BPO Services Ltd.

Aug 2006 - Jul 2011 (4 years 11 months)

Delivered Level 2 customer service and technical support for British Telecom broadband services, including billing, enquiry, and technical issue handling. Assisted customers with troubleshooting and documented interactions for timely resolution.

Technical Support Customer Service Troubleshooting Billing Documentation Communication Skills

Customer Service Executive - Banking

Efunds International Ltd. - Fiserv

Jul 2004 - Jul 2006 (2 years)

Supported a U.S. banking process focused on customer verification, account-opening review, and fraud-risk assessment. Analyzed account-opening activity and risk indicators to help determine potential fraud risk.

Customer Service Banking Fraud Risk Assessments New Accounts Review Verification Attention To Detail Confidentiality