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Somya Agarwal

@somyaagarwal2

Salesforce Lead Business Analyst at UKG who configured Sales Cloud and built and tested AI Agents.

At UKG- ULTimate Kronos group, I worked with stakeholders to understand their business needs and pain points, and built and tested AI Agents. I configured Salesforce Sales Cloud features and supported CPQ processes.

At TATA CONSULTANCY SERVICES, TCS, I worked on Salesforce configuration, custom objects, reports, and Lightning Components. Earlier, at AT&T/ Accenture, I gathered business requirements and worked on order management, Salesforce automation, and data imports; at NIIT Technologies, I developed and tested SpringBoot microservices.

Experience

Work history, roles, and key accomplishments

Lead BSA

UKG

Dec 2023 - Jul 2024 (7 months)

Worked closely with stakeholders to understand business needs and pain points. Built and tested AI Agents and configured Salesforce Sales Cloud features.

Salesforce Sales Cloud Service Cloud CPQ Flow Gainsight Docusign SignNow Conga D&B Hoovers AI Agents

Salesforce Admin/Business Analyst

Tata Consultancy Services

Aug 2021 - Dec 2022 (1 year 4 months)

Worked on custom objects, applications, and custom report types. Managed profiles, permission sets, and assignment rules for case management.

Salesforce Custom Objects Reports Dashboarding Lightning Components Apex Flow Validation Rules Approval Processes Scrum Agile

Salesforce Business Analyst

Accenture

May 2019 - Feb 2021 (1 year 9 months)

Acted as a bridge between client, business, and technology teams. Gathered business requirements and implemented Salesforce solutions using declarative and programmatic tools.