Open to opportunities

Soma Chukwudi

@somachukwudi

I’m an executive administrative assistant and virtual assistant who boosts client satisfaction with flawless scheduling and support.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can manage calendars, handle customer inquiries, and keep operations organized using modern tools. I want a team that values accuracy, confidentiality, and continuous improvement in a fast-paced environment.

I’m a tech-savvy executive administrative assistant and customer-focused virtual assistant, trusted to manage high-volume schedules, client inquiries, and day-to-day operations in fast-paced environments. I consistently deliver accuracy, responsiveness, and clear communication—especially when timelines, confidentiality, and client experience matter.

In recent roles, I maintained a 98% on-time scheduling rate, cut appointment conflicts and double bookings, and coordinated 100+ monthly Zoom appointments. I also improved client attendance by 25% through proactive confirmation, rescheduling, and cancellation calls, while serving as a first point of contact for 99.9% of incoming calls on the first ring.

I bring strong systems skills across CRM and office tools, including EHR onboarding, SOP development, and compliant data tracking (HIPAA). I’m a quick learner who adapts to new workflows and tech stacks—whether scheduling in SimplePractice/SquareUp or organizing records in Google Workspace, Airtable, Karbon, and Google Sheets—to keep teams efficient and clients supported.

Experience

Work history, roles, and key accomplishments

Executive Administrative Assistant

Curative Behavioral Health

Jan 2025 - Jan 2026 (1 year)

Managed executive and clinician calendars in SimplePractice and SquareUp, achieving a 98% on-time scheduling rate and reducing appointment conflicts. Scheduled 100+ Zoom appointments monthly, maintained a 95% client attendance rate with 25% higher engagement, and ensured 100% EHR onboarding completion while staying HIPAA-compliant.

Simple Practice SquareUp Calendar Management EHR EMR Onboarding HIPAA compliance Customer Service Appointment Scheduling SOP Development Google Sheets

Appointment Setter & Outreach Assistant

Grow Dialogue

Dec 2024 - Jul 2025 (7 months)

Ran LinkedIn outreach using defined SOPs to identify, qualify, and nurture prospects and move leads through the pipeline. Maintained real-time lead tracking in Google Sheets, disqualified unresponsive/unqualified contacts, and provided daily updates to support appointment conversions.

Appointment Setting Lead Qualification Pipeline Management Data Documentation

Virtual Administrative Assistant

GondаCPA+Co

Nov 2024 - Jun 2025 (7 months)

Supported review and organization of financial reporting in Karbon, Airtable, and Track-1099 to ensure completeness and timeliness. Handled sensitive document filing, reviewed Loom instructions to complete tasks with minimal supervision, and maintained internal routines to keep operations running smoothly.

Karbon Airtable 1099 Document Management Loom Virtual Assistance Task Management Administrative Support

Lead Generation & Data Entry Specialist

Radiant Rev.

Mar 2024 - May 2025 (1 year 2 months)

Sourced and qualified leads from YouTube, Instagram, and TikTok using strict prospecting criteria aligned to client goals and SOPs. Maintained lead tracking in Google Sheets, cleaned duplicates/inactive contacts, segmented audiences for targeting, and exceeded weekly lead quotas through disciplined research and outreach.

Lead Generation Lead Qualification Google Sheets Data Entry Segmentation Outreach Sourcing

Administrative Assistant (NYSC)

University of Nigeria

Nov 2023 - Nov 2024 (1 year)

Provided student and visitor support at the Head of Department’s office, resolving inquiries and coordinating administrative processes to ensure smooth day-to-day operations. Supported meetings by preparing agendas and materials, distributing minutes, and following up on action items while helping coordinate exam and practical activities.

Administrative Support Student Services Scheduling coordination Record keeping Documentation Interpersonal Communication

Data Annotator / Language QA

Innodata

May 2024 - Aug 2024 (3 months)

Annotated large volumes of client data with a focus on accuracy and efficiency. Promoted to Language QA for consistently meeting deadlines and exceeding quality standards, and supported/trained other annotators on project best practices.

Data Annotation Language QA Quality Assurance (QA)Data Labeling Quality Standards