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Solomon John

@solomonjohn

Customer service professional improving satisfaction through effective communication.

Nigeria
Message

What I'm looking for

I seek a customer-focused role where I can use CRM, communication, and documentation skills to improve satisfaction and support company growth.

I am a friendly, result-driven Customer Service Representative with over two years of hands-on experience resolving inquiries, handling complaints, and supporting client retention using CRM tools and strong communication skills.

I bring proven multitasking, documentation, and Microsoft Office abilities, plus experience as a bookkeeper and customer service specialist, and I am committed to delivering measurable improvements in customer satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

HU

Heritage Polytechnic, Ikot Udota

Higher National Diploma, Industrial Chemistry

2023 -

Pursuing Higher National Diploma (HND) in Industrial Chemistry; status awaiting completion.

HU

Heritage Polytechnic, Ikot Udota

Ordinary National Diploma

2021 - 2023

Completed Ordinary National Diploma (OND) program at Heritage Polytechnic.

BC

Bravo Computer Institute (eLibrary & Resource Center)

Certificate, Computer Applications

2020 - 2020

Completed Computer Appreciation training covering Microsoft Word, Excel, PowerPoint, and graphic design basics.

LA

Lords International School, Agbonchia

West Africa Examination Certificate

2015 - 2020

Completed secondary education and obtained the West African Senior School Certificate (SSCE).

HO

Hill of Glory International School, Onne

First School Leaving Certificate

2010 - 2015

Completed primary education and obtained the First School Leaving Certificate (FSLC).

Tech stack

Software and tools used professionally

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Solomon John - Customer Service Representative - Williams De Great Enterprise | Himalayas