Solomon John
@solomonjohn
Customer service professional improving satisfaction through effective communication.
NigeriaWhat I'm looking for
I am a friendly, result-driven Customer Service Representative with over two years of hands-on experience resolving inquiries, handling complaints, and supporting client retention using CRM tools and strong communication skills.
I bring proven multitasking, documentation, and Microsoft Office abilities, plus experience as a bookkeeper and customer service specialist, and I am committed to delivering measurable improvements in customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Williams De Great Enterprise
Jan 2022 - Dec 2023 (1 year 11 months)
Handled customer inquiries and complaint resolution, improving client satisfaction through timely support and documentation across phone and email channels.
Book Keeper
Oyosco And Sons Enterprise
Jan 2021 - Dec 2022 (1 year 11 months)
Maintained financial records and transaction logs, managed bookkeeping tasks to ensure accurate accounts and timely documentation for business operations.
Customer Service Specialist
D'Nest Hub
Jan 2021 - Dec 2021 (11 months)
Provided front-line customer support, handled inquiries and support tickets, and used CRM tools to track interactions and improve service response times.
Education
Degrees, certifications, and relevant coursework
Heritage Polytechnic, Ikot Udota
Higher National Diploma, Industrial Chemistry
2023 -
Pursuing Higher National Diploma (HND) in Industrial Chemistry; status awaiting completion.
Heritage Polytechnic, Ikot Udota
Ordinary National Diploma
2021 - 2023
Completed Ordinary National Diploma (OND) program at Heritage Polytechnic.
Bravo Computer Institute (eLibrary & Resource Center)
Certificate, Computer Applications
2020 - 2020
Completed Computer Appreciation training covering Microsoft Word, Excel, PowerPoint, and graphic design basics.
Lords International School, Agbonchia
West Africa Examination Certificate
2015 - 2020
Completed secondary education and obtained the West African Senior School Certificate (SSCE).
Hill of Glory International School, Onne
First School Leaving Certificate
2010 - 2015
Completed primary education and obtained the First School Leaving Certificate (FSLC).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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